Social Services & Administrative Coordinator

The Salvation Army USA Western Territory; Lewiston (ID); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army Lewiston Corps is seeking a Social Services and Administrative Coordinator to support the Department Head and coordinate crisis services for individuals and families. This role combines client assistance, data entry, office management, and referrals to partner agencies, with daily communication by phone and email.

You will process material assistance, manage donations and expenses, and collaborate with volunteers and local agencies to ensure timely, compassionate service.

Qualifications

• College degree preferred; high school diploma or GED required
• 2 years or more experience in Social Work or related field preferred
• An understanding of and willingness to abide by The Salvation Army's mission and practices, and represent The Salvation Army in the community

Responsibilities

• Respond to client questions through walk-in, email, and phone requests
• Determine eligibility for assistance based on established guidelines
• Prepare material assistance for clients during designated hours, coordinating with thrift store and food pantry
• Work with volunteers to interview clients and prepare individual assistance
• Coordinate with other agencies in the LC Valley for up-to-date information
• Provide referrals to appropriate resources for short-term and long-term needs
• Attend workshops, conferences, and meetings assigned by the Corps Officers
• Ensure accurate data entry for clients and services rendered
• Maintain/update records and digital database for Social Services expenses
• Perform service outreach when possible in coordination with Corps Officers
• Sort, process, and record incoming mail and pay Corps bills

Skills

Customer service

Telephone skills

English proficiency

Detail oriented

Office software

Education

HS diploma or GED

College degree preferred

Tools

Excel

Word

PowerPoint

Office suite

Job description

THE SALVATION ARMY

LEWISTON CORPS

POSITION TITLE: SOCIAL SERVICES & ADMINISTRATIVE COORDINATOR

DEPARTMENT: SOCIAL SERVICES

STATUS: NON-EXEMPT

SUPERVISOR: Corps Officers

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

• Provide administrative support to the Department Head and provide support to the Department to help ensure that the needs of the department are served.
• This position will be responsible for all tasks related to coordinating crisis services for individuals and families in need, including direct financial and in-kind support, and referrals to partner agencies
• This position will support the Corps Officers with administrative tasks, and general office management

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to client questions through walk-in, email, and phone requests
• Determine eligibility for assistance based on established guidelines
• Prepare material assistance for clients during designated hours, assuring close coordination with the Salvation Army thrift store and maintaining the food pantry to standards required by state and local agencies for commodities and food preservation
• Work with volunteers to help interview clients and prepare individual assistance types
• Coordinate with other agencies in the LC Valley for up-to-date information
• Provide referrals to appropriate/relevant resources, both external and internal, for short-term and more serious long-term needs
• Attend workshops, conferences, and meetings assigned by the Corps Officers
• Ensure accurate data entry for clients and services rendered
• Maintain/update records, filing system, and digital database for Social Services expenses as required
• Perform service outreach when possible, in Coordination with Corps Officers
• Sort, process, and record incoming mail (both P.O. Box and Office Lockbox)
• Pay Corps bills, tracking expenses/records in the AP system.
• Manage donations and local banking with the oversight of Corps Officers and DHQ
• Use phone and email daily to respond to general business and operation questions.
• Provide support services to Corps Officers and other staff as needed.
• Assist with special events, community events, and holiday programs as assigned.
• Operate Salvation Army vehicles when required for administrative tasks.
• Perform other job-related tasks and functions, as assigned

EDUCATION AND WORK EXPERIENCE:

• College degree preferred; high school diploma or GED required
• 2 years or more experience in Social Work or related field preferred
• An understanding of and willingness to abide by The Salvation Army's mission, philosophy and practices, as well as represent The Salvation Army throughout the community

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to understand and comply with The Salvation Army policies for funding dispersal
• Ability to discern and make appropriate decisions for service
• Demonstrate consistency and compassion in meeting physical, emotional, and spiritual needs (either through direct assistance or referral) of the client population
• Willingness to work collaboratively and interactively with local nonprofits and resource networks
• Ability to quickly learn various online TSA tools required for position
• Ability to communicate effectively with a diverse client population
• Strict adherence to client confidentiality
• Ability to work efficiently under pressure
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Detail oriented and attention to detail
• Basic office and computer knowledge: Excel, Word, Power Point, fax, phone, email, etc.
• Self-starter, and ability to work well with team
• Strong use of the English language in verbal and written communication
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• General accounting or bookkeeping knowledge
• Proficient typing skills
• General knowledge of business protocols, or willingness to learn them
• Ability and willingness to keep information confidential
• Money handling experience, and accurate counting required
• Driving: Must possess valid State of Washington or Idaho driver's license, be able to pass the Salvation Army motor vehicle report standards, and have at least three years experience as a licensed driver.

SOFTWARE-RELATED SKILLS:

• Microsoft Office products suite - Word, Outlook, and Excel required
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to frequently bend, stoop, reach, push, pull, and lift.
• Ability to safely lift up to 25 pounds.
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to understand written information
• Ability to perform essential driving duties in a safe and timely manner.

Work is primarily performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar. Some driving will also be required for deposits and receiving mail.

Work Schedule / Location

Monday through Friday / In-person at The Salvation Army Lewiston Corps in Lewiston, ID.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.