Social Services & Administrative Coordinator

The Salvation Army Southern California; Lewiston (ID); On-site; USD 35,000 - 52,000; Full time

Job summary

The Salvation Army Lewiston Corps is seeking a Social Services & Administrative Coordinator to provide essential administrative support to the Department Head and assist in coordinating crisis services for individuals and families. You will handle eligibility determinations, material assistance, referrals, and data management, while supporting corps officers and volunteers.

This non-exempt, in-person role requires strong organizational skills, customer service, and the ability to work with a

Qualifications

• Must be able to follow The Salvation Army policy for funding dispersal.
• Ability to interview clients and determine eligibility for assistance.
• Experience with data entry and maintaining records with confidentiality.

Responsibilities

• Respond to client questions through walk-in, email, and phone requests.
• Determine eligibility for assistance based on established guidelines.
• Prepare material assistance for clients and coordinate with the thrift store and food pantry.
• Work with volunteers to interview clients and prepare assistance types.
• Coordinate with agencies for up-to-date information and provide referrals.
• Attend workshops and meetings and ensure accurate data entry for services.

Skills

Customer service mindset

Detail oriented

Communication skills

English language

Education

College degree preferred; high school diploma or GED required

Tools

Microsoft Office

Excel

Job description

THE SALVATION ARMY
LEWISTON CORPS
POSITION TITLE: SOCIAL SERVICES & ADMINISTRATIVE COORDINATOR
DEPARTMENT: SOCIAL SERVICES
STATUS: NON-EXEMPT
SUPERVISOR: Corps Officers

General Statement

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

Scope Of Position

• Provide administrative support to the Department Head and provide support to the Department to help ensure that the needs of the department are served.
• This position will be responsible for all tasks related to coordinating crisis services for individuals and families in need, including direct financial and in‑kind support, and referrals to partner agencies
• This position will support the Corps Officers with administrative tasks, and general office management

Essential Duties And Responsibilities

• Respond to client questions through walk‑in, email, and phone requests
• Determine eligibility for assistance based on established guidelines
• Prepare material assistance for clients during designated hours, assuring close coordination with the Salvation Army thrift store and maintaining the food pantry to standards required by state and local agencies for commodities and food preservation
• Work with volunteers to help interview clients and prepare individual assistance types
• Coordinate with other agencies in the LC Valley for up‑to‑date information
• Provide referrals to appropriate/relevant resources, both external and internal, for short‑term and more serious long‑term needs
• Attend workshops, conferences, and meetings assigned by the Corps Officers
• Ensure accurate data entry for clients and services rendered
• Maintain/update records, filing system, and digital database for Social Services expenses as required
• Perform service outreach when possible, in Coordination with Corps Officers
• Sort, process, and record incoming mail (both P.O. Box and Office Lockbox)
• Pay Corps bills, tracking expenses/records in the AP system.
• Manage donations and local banking with the oversight of Corps Officers and DHQ
• Use phone and email daily to respond to general business and operation questions.
• Provide support services to Corps Officers and other staff as needed.
• Assist with special events, community events, and holiday programs as assigned.
• Operate Salvation Army vehicles when required for administrative tasks.
• Perform other job‑related tasks and functions, as assigned

Education And Work Experience

• College degree preferred; high school diploma or GED required
• 2 years or more experience in Social Work or related field preferred
• An understanding of and willingness to abide by The Salvation Army’s mission, philosophy and practices, as well as represent The Salvation Army throughout the community

Knowledge, Skills And Abilities Required

• Ability to understand and comply with The Salvation Army policies for funding dispersal
• Ability to discern and make appropriate decisions for service
• Demonstrate consistency and compassion in meeting physical, emotional, and spiritual needs (either through direct assistance or referral) of the client population
• Willingness to work collaboratively and interactively with local nonprofits and resource networks
• Ability to quickly learn various online TSA tools required for position
• Ability to communicate effectively with a diverse client population
• Strict adherence to client confidentiality
• Ability to work efficiently under pressure
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Detail oriented and attention to detail
• Basic office and computer knowledge: Excel, Word, Power Point, fax, phone, email, etc.
• Self-starter, and ability to work well with team
• Strong use of the English language in verbal and written communication
• Excellent telephone skills
• Ability to work in a fast‑paced environment and maintain poise under pressure
• Customer service mindset
• General accounting or bookkeeping knowledge
• Proficient typing skillsGeneral knowledge of business protocols, or willingness to learn them
• Ability and willingness to keep information confidential
• Money handling experience, and accurate counting required
• Driving: Must possess valid State of Washington or Idaho driver's license, be able to pass the Salvation Army motor vehicle report standards, and have at least three years experience as a licensed driver.

Software-related Skills

• Microsoft Office products suite – Word, Outlook, and Excel required
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to frequently bend, stoop, reach, push, pull, and lift.
• Ability to safely lift up to 25 pounds.
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to understand written information
• Ability to perform essential driving duties in a safe and timely manner.

Working Conditions

Work is primarily performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar. Some driving will also be required for deposits and receiving mail.

Work Schedule / Location:

Monday through Friday / In-person at The Salvation Army Lewiston Corps in Lewiston, ID.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.