Social Security Disability Case Manager (Paralegal)

Ascend Disability Lawyers, LLC; Fort Worth (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Ascend Disability Lawyers, LLC seeks an experienced Social Security Disability Case Manager to lead a growing caseload and set the tone for the team. You will guide clients from initial filing through hearing preparation, emphasizing integrity and results in a collaborative environment.

Responsibilities include managing calls, documents, and scheduling, while coordinating with the Social Security Administration and protecting client privacy.

Qualifications

• Experience handling Social Security Disability claims or similar benefits processes.
• Knowledge of client intake and file preparation.
• Ability to manage high-stress situations with empathy.

Responsibilities

• Field incoming calls from clients and prospects.
• Use case management system to route and track cases.
• Scan and organize mail and documents into client files.
• Prepare outgoing mail and schedule new-client appointments.
• Educate clients on the SSDI process and appeals.
• Maintain client privacy and secure handling of sensitive information.

Skills

Phone handling

Client management

Privacy & confidentiality

Organizational skills

Tools

Case management software

Job description

Ascend Disability is seeking an experienced Social Security Disability Case Manager to take the reins of a growing case load. As a young firm, we are looking for a superstar A-Player to help define this position and set the tone for future Case Managers. The Case manager is responsible for assisting clients throughout the Social Security Disability claims process, from filing the initial application to developing the record for hearing. While experience in this field is absolutely necessary, we are also looking for more important qualities such as iron clad integrity, an unrelenting drive to obtain results, a deep desire to help others, and a commitment to operational efficiency and excellence. The right candidate for this job will also show stability and poise under pressure when working with clients who are experiencing tremendous financial and medical hardship. This job is perfect for medical-legal professionals with a medical background and experience handling Social Security Disability claims.

If you are tired of the corporate grind, this is an incredible opportunity to make a change and work for a small but growing law firm. By getting in on the ground level, you will be able to chart your own path, as we continue to grow and add more positions. You will have the chance to work in an environment where office politics, gossip, and laziness are not tolerated. Rest assured that - once you are part of our team you will be surrounded by excellent, supportive people, and you will be given the opportunity to shine.

Responsibilities

• Field incoming phone calls from current and prospective clients.
• Use our lead management and case management system to identify current and potential clients and to transfer their calls to the appropriate team member.
• Scan incoming mail into client files
• Prepare outgoing mail
• Schedule appointments for our new clients using our scheduling software.
• Act as the point of contact for clients.
• Educate clients on the application and appeals process.
• Keep clients updated on the status of their cases.
• Communicate with the Social Security Administration to facilitate the processing of disability claims.
• Send, receive, and follow up on paperwork sent to the Social Security Administration and clients.
• Obtain client medical records from medical providers and submit them to the Social Security Administration.
• Remind current and potential clients that they are Loved.
• Listen to potential clients’ stories as if you were right there with them.
• Protect personal information as you would your own, maintaining the utmost level of privacy.
• Constantly seek to improve your position by creating efficiency and implementing new ideas.
• Show up to work with the understanding that you are the voice of Ascend Disability, and when we have long-completed services for clients, they will still remember your voice.

Compensation

• $19/hour to $21/hour based on experience

Anti-Discrimination Policy (Cases in which we do not discriminate)

Ascend Disability Lawyers is an equal opportunity employer. We do not discriminate and will take all appropriate measures to prevent discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.

Discrimination Policy (Cases in which we affirmatively discriminate)

However, there are some exceptions. We do discriminate against people who fit any of the following descriptive terms: arrogant, mean-spirited, hateful, rude, self-centered, condescending, inconsiderate, intolerant, greedy, or who otherwise would undermine our culture of teamwork, hard work, support, and operational excellence. While we value people of all shades of skin color, from pasty white to dark black, and every shade in between, we do tend to stay away from jack asses, regardless of pigmentation.