Client Service Specialist

Superworq; United States; On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid holidays & PTO

Medical benefits

Wellness program

401(k) with employer match

Team environment

Job summary

Heard and Smith, LLP seeks a Client Service Specialist (Legal Assistant) to join our Legal Assistant Department on a full-time, Monday–Friday schedule with no nights or weekends.

The role focuses on building client relationships, handling high call volumes in a call-center setting, and protecting sensitive information while supporting the SSA claims process.

Qualifications

• High School Diploma required; degree preferred or equivalent experience.
• Customer service and call center experience are essential.
• Typing speed minimum 40 wpm and strong computer skills.
• Ability to learn new software quickly and work under pressure.

Responsibilities

• Handle 50-75 calls per day in a call center setting.
• Build and maintain client relationships with proactive communication.
• Support SSA claims process and maintain confidentiality.
• Keep accurate records of client interactions in a paperless system.
• Address concerns with tact and escalate urgent issues when needed.

Skills

Customer service

Call center

Typing 40 wpm

Multitasking

Confidentiality

Attention to detail

Communication

Spanish (plus)

Education

High School Diploma

Degree preferred

Tools

MS Office Outlook

Computer literacy

Job description

About The Company

Heard and Smith, LLP was founded on the principles of compassion, humility, and a relentless desire to pursue financial assistance for our clients. For over 30 years, our law firm has been dedicated to helping disabled individuals secure the benefits they deserve. Our proven track record reflects our commitment to client advocacy and support. At Heard and Smith, being part of the team means more than just a job; it is an opportunity to make a meaningful difference in the lives of those in need. We foster a fast-paced, professional, and rewarding work environment that values teamwork, integrity, and dedication.

About The Role

We are seeking a Client Service Specialist (Legal Assistant) to join our Legal Assistant Department. This full-time position offers a Monday through Friday schedule with no nights or weekends, providing a balanced work-life environment. The Client Service Specialist will play a vital role in building lasting relationships with clients and providing comprehensive support throughout the claims process. Operating primarily via telephone and computer within a call center setting, the successful candidate will manage high call volumes, maintain quality standards, and ensure client retention through exceptional customer service. This role requires professionalism, empathy, and the ability to handle sensitive information confidentially.

Qualifications

• High School Diploma required; degree preferred or equivalent combination of education and experience
• Customer service experience
• Call center experience
• Minimum typing speed of 40 words per minute
• Proficiency with computer technology and internet applications, including MS Office Outlook
• Ability to quickly learn new software programs
• Strong multitasking abilities and ability to work well under pressure
• Self-discipline and motivation to work independently
• Excellent interpersonal skills and strong attention to detail
• Outstanding telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability in a fast-paced environment
• Ability to maintain strict client confidentiality at all times
• Strong problem analysis and problem-solving skills
• Professional demeanor, high energy, and positive attitude
• Effective time management and organizational skills
• Ability to work well within a team
• Experience or knowledge in Social Security Disability Law or related disability/medical background strongly preferred (including former DDS, ODAR, and SSA employees)
• Legal Assistant, Legal Secretary, Paralegal, or other legal experience preferred
• Fluency in Spanish is a plus

Responsibilities

• Handle approximately 50-75 calls per day in a professional call center environment
• Build and maintain client relationships by providing excellent customer service and proactive communication
• Focus on client retention and satisfaction with every interaction
• Maintain a quality score of 90% or above on calls
• Retain and apply knowledge of Social Security Administration (SSA) policies and company procedures
• Resolve client issues while maintaining confidentiality and professionalism
• Keep accurate and detailed records of client interactions, concerns, and complaints using a paperless database system
• Address client concerns and complaints confidently, including handling upset clients with tact
• Exercise sound judgment to elevate urgent issues to management as necessary

Benefits

• Competitive hourly wage ranging from $14.50 to $16.50 with potential incremental increases during the first 180 days based on performance
• Paid holidays and accrued paid time off
• Comprehensive medical benefits package
• Wellness program to support employee health
• 401(k) plan with annual employer profit-sharing contributions (historically 5% of annual salary) with no employee contribution required
• Supportive and collaborative team environment

Equal Opportunity

Heard and Smith, LLP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Heard and Smith are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status in accordance with applicable federal, state, and local laws.