Social Media and E-Commerce Manager

D2B; United States; Remote; USD 11.000 - 14.000; Vollzeit

Zusammenfassung

D2B seeks a Social Media and E-Commerce Manager to steer daily operations across social channels and customer engagement. You will manage content, respond to inquiries, and assist with Shopify storefronts and email marketing while supporting broader marketing initiatives.

The role emphasizes strong communication, brand consistency, and an ability to multitask in a fast-paced remote environment. This is an independent contractor arrangement with flexible hours.

Qualifikationen

• Proven experience in Direct-to-Consumer e-commerce environments.
• Strong content strategy across Instagram, Facebook, TikTok, LinkedIn.
• Solid knowledge of Shopify for storefronts and orders.
• Excellent customer service track record in e-commerce.

Aufgaben

• Manage social media content across platforms and maintain a content calendar.
• Create basic marketing content and ensure brand voice consistency.
• Engage with the community and respond to comments, messages, and reviews.
• Monitor social metrics and report performance to optimize growth.
• Support marketing initiatives, blogs, and campaigns.

Kenntnisse

DTC Experience

Social Media Proficiency

E-Commerce Platforms

Customer Service Excellence

Communication Skills

Organizational Agility

Tools

Shopify

Gorgias

Klaviyo

Amazon Creator Connections

Jobbeschreibung

Position:SOCIAL MEDIA AND E-COMMERCE MANAGER

Salary range: 70,000Philippine Peso(The final amount will be at the client's discretion based on the candidate's skills and experience)

Working Hours:8am-5pm New Zealand business hours (1pm US Pacific time / 4am Philippine time)

Work set-up:100% Remote work under Independent Contractor Agreement

Holidays: TBD

Target Start Date:TBD

About the Company

This company is a pet wellness brand that specializes in vet-formulated supplements and interactive enrichment products designed to support canine health and behavior. Their primary focus is on addressing day-to-day stress and anxiety in dogs through science-backed calming chews, drops, and spreads.

Role Overview

We are looking for an all-round Social Media and E-Commerce Manager with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities.

RESPONSIBILITIES:

Social Media Management & Content Creation (Primary Focus)

• Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram).
• Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency.
• Community Management: Drive page strategy and engagement by monitoring and actioning social channels, responding promptly to comments, interacting with accounts and direct messages, and identifying potential members of the community.
• Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth.
• Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns.

Customer Experience & E-Commerce Support (Secondary Focus)

• Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions.
• Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing.
• Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value.
• SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues.
• Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.
  QUALIFICATIONS
• DTC Experience: Proven experience working within a Direct-to-Consumer (DTC) E-commerce environment.
• Social Media Proficiency: Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
• E-Commerce Platforms: Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management.
• Customer Service Excellence: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience.
• Communication Skills: Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice.
• Organizational Agility: Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment.

Preferred Skills (Nice to Have)

• Design & Content Tools: Practical graphic design skills utilizing basic creative software or AI-driven content tools.
• CRM & Helpdesk Tools: Familiarity with e-commerce customer relationship management platforms, with a strong preference for Gorgias.
• Email Automation: Working knowledge of Klaviyo or similar customer communication and email marketing automation platforms.
• Amazon Ecosystem: Experience or familiarity with Creator Connections on Amazon.
• Strategic Insights: A strong foundational understanding of E-commerce customer journeys and optimization pathways.