SoCal Pool Tech Support Specialist

Pentair plc

Moorpark (CA)

On-site

USD 39,000 - 45,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, Vision Insurance

401(k)

5% 401K match

Job summary

Pentair is seeking a Pool Regional Technical Support Specialist for our Southern California team. You will provide telephone-based expert support for pool equipment, diagnosing and resolving issues while deciding when on-site field technicians are needed, ensuring fast resolutions for top pool professionals.

The ideal candidate has a background in pool systems or related fields (HVAC, plumbing, or electrical).

Qualifications

Experience with Pentair pool products is required.
Experience in technical support, preferably in pool systems or related fields.
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone.
Excellent verbal communication and customer service skills.
Ability to assess complex situations and determine the appropriate next steps.
Proficiency in reading and understanding technical manuals and schematics.

Responsibilities

Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems.
Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding.
Assess when on-site support is required and coordinate with field technicians to resolve more complex issues.
Maintain detailed call logs and service records, tracking issues to ensure timely resolutions.
Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance.
Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction.