Field Product Advisor: Pool Tech & Training Lead

Pentair Management Company; Riverside (CA); On-site; USD 78,000 - 145,000; Full time

Job summary

Pentair is seeking a Field Product Advisor to join our Southern California team. You will deliver on-site and virtual technical support, train customers, and assist with field launches while collaborating with Sales, Warranty, and Engineering to ensure best practices and strong field performance.

You will build relationships with service partners, manage field education efforts, and travel up to 50% to satisfy regional activity and customer needs.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel required up to 50% depending on region and event activity.
• Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Third-party collaboration

Education

Bachelor's degree

Job description

Pentair is seeking a Field Product Advisor to join our Southern California team. You will deliver on-site and virtual technical support, train customers, and assist with field launches while collaborating with Sales, Warranty, and Engineering to ensure best practices and strong field performance.

You will build relationships with service partners, manage field education efforts, and travel up to 50% to satisfy regional activity and customer needs.