SOC Operator: Real-Time Security & Dispatch

Securitas Security Services USA, Inc.; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedules

Competitive benefits package

Interview from home

Job summary

Securitas Security Services USA, Inc. is hiring a SOC Operator in Boston, MA. The role focuses on centralized monitoring and coordination to ensure rapid response, accurate reporting, and ongoing situational awareness. Training is provided for those new to security and call-center environments.

You will monitor alarms, manage radio traffic, dispatch responders, and document incidents in real time while supporting clients and colleagues in a fast-paced environment.

Qualifications

• At least 18 years of age.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Customer service experience.
• Computer skills.
• Reliable communication.
• Ability to multitask under stress.
• Valid driver license.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Customer service

Computer skills

English proficiency

Multitasking

Stress management

Communication

Education

High School Diploma or GED

Tools

CCTV systems

Dispatch software

Alarm systems

Radio equipment

Job description

Securitas Security Services USA, Inc. is hiring a SOC Operator in Boston, MA. The role focuses on centralized monitoring and coordination to ensure rapid response, accurate reporting, and ongoing situational awareness. Training is provided for those new to security and call-center environments.

You will monitor alarms, manage radio traffic, dispatch responders, and document incidents in real time while supporting clients and colleagues in a fast-paced environment.