SOC Operator — Real-Time Security Dispatch & Support

Prosegur; Alpharetta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Prosegur is hiring a Full-Time SOC Operator in Alpharetta, GA to safeguard client assets and support security operations. The role emphasizes strong customer service, timely incident response, and clear communications within a high-stress environment.

Candidates should have a valid Security Guard License, a high school diploma or GED, and at least one year of dispatch/SOC and customer service experience. On-site position with comprehensive benefits, including medical and 401K plans.

Qualifications

• Must have a valid Security Guard License.
• High school diploma or GED is required.
• Minimum 1 year of dispatch/SOC experience is required.
• Minimum 1 year of customer service experience is required.

Responsibilities

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guardposts.
• Respond to client requests.
• Initiate notification and escalation procedures.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Skills

Good communication

Customer service experience

Dispatch SOC experience

Education

High school diploma or GED

Job description

Prosegur is hiring a Full-Time SOC Operator in Alpharetta, GA to safeguard client assets and support security operations. The role emphasizes strong customer service, timely incident response, and clear communications within a high-stress environment.

Candidates should have a valid Security Guard License, a high school diploma or GED, and at least one year of dispatch/SOC and customer service experience. On-site position with comprehensive benefits, including medical and 401K plans.