GSOC Officer

Prosegur; Alpharetta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Prosegur is hiring a Full-Time SOC Operator in Alpharetta, GA to safeguard client assets and support security operations. The role emphasizes strong customer service, timely incident response, and clear communications within a high-stress environment.

Candidates should have a valid Security Guard License, a high school diploma or GED, and at least one year of dispatch/SOC and customer service experience. On-site position with comprehensive benefits, including medical and 401K plans.

Qualifications

• Must have a valid Security Guard License.
• High school diploma or GED is required.
• Minimum 1 year of dispatch/SOC experience is required.
• Minimum 1 year of customer service experience is required.

Responsibilities

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guardposts.
• Respond to client requests.
• Initiate notification and escalation procedures.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Skills

Good communication

Customer service experience

Dispatch SOC experience

Education

High school diploma or GED

Job description

Alpharetta, GA, United States of America

$19.00 - $19.00

Overview

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Job Overview:

ProsegurSecurity is looking for Full-TimeSOC Operatorsin the Alpharetta area witha strongwork ethic and quality customer service skills.This is a critical position meant to safeguard ourclients and what they value the most.

Job Responsibilities and Duties:

• Track employee time andattendance.
• Monitor alarms and electronic securitysystems.
• Track the progress of securitypatrols.
• Receive calls from interior guardposts.
• Respond to clientrequests.
• Initiate notification and escalation procedures
• Perform primary analysis of operationalprocedures.
• Provide assistance tocustomers, employees, and visitors in a courteous and professionalmanner.

Qualifications:

• Must have a valid Security Guard License
• High school diploma or GED equivalent
• Must have 1 year of experience as a securityofficer.
• Minimum1year ofcustomer service experiencerequired.
• Minimum 1 year of dispatch/SOC experiencerequired.
• Musthave reliabletransportation.
• Musthave goodcommunicationsskills.
• Ability to think clearly during crisis orhigh stressperiods.
• Must be reliable, have a positive attitude, and uphold ethicalbehavior.

EEO Statement:

Proseguis an equal opportunity employer and values diversity and inclusion at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

License# PSC002694

#SERATL

Certification Requirements (All)

GA State 24-hour

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401K/403b Plan