SOC Operator (2nd Shift) – Monitoring & Incident Response

Securitas, Inc.; Waltham (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid training and career development

Employee Assistance Program (EAP)

Opportunities for advancement

Employee discounts

Job summary

Securitas is seeking a dependable and detail-oriented Security Operations Center (SOC) Operator to support daily security operations at our client's site. In this role, you will monitor security systems, respond to alarms and incidents, and help maintain a safe and secure environment.

FT & PT shift available on 2nd shift, 3pm-11pm. The ideal candidate is comfortable working with technology, communicates effectively, and can remain calm and focused in a fast-paced environment.

Qualifications

• Experience in an SOC, dispatch, or security role preferred.
• Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Ability to follow established procedures and communicate information accurately.
• Professionalism and a strong commitment to safety and security.

Responsibilities

• Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
• Monitor security alerts and respond to incidents in accordance with established procedures.
• Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
• Accurately document incidents, security activities, and responses in daily logs and incident reports.
• Monitor access control activity and identify and report unauthorized access or suspicious activity.
• Communicate with security officers, site leadership, emergency responders, and other departments as needed.
• Follow established protocols for emergency situations, incident escalation, and response.
• Maintain confidentiality when handling sensitive information and security-related communications.
• Perform additional duties as assigned to support site security operations.

Skills

Attention to detail

Multitasking

Communication

Professionalism

Safety awareness

Tools

CCTV systems

Access control systems

Alarm monitoring

Incident management software

Job description

Securitas is seeking a dependable and detail-oriented Security Operations Center (SOC) Operator to support daily security operations at our client's site. In this role, you will monitor security systems, respond to alarms and incidents, and help maintain a safe and secure environment.

FT & PT shift available on 2nd shift, 3pm-11pm. The ideal candidate is comfortable working with technology, communicates effectively, and can remain calm and focused in a fast-paced environment.