SOC Operator, Waltham

Securitas USA; Waltham (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off (PTO)

Paid training and career development

Employee Assistance Program (EAP)

Advancement opportunities within a 글로벌

Employee discounts

Job summary

Securitas USA is seeking a dependable Security Operations Center (SOC) Operator to support daily security operations at our client site in Massachusetts. You will monitor CCTV, alarm systems, and access control, respond to incidents, and document actions to help maintain a safe environment.

The role requires effective communication, calmness under pressure, and the ability to follow established procedures while collaborating with security teams during emergencies.

Qualifications

• Experience in a Security Operations Center, command center, dispatch, or security-related role preferred.
• Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.
• Strong attention to detail and multitasking in a fast-paced environment.
• Basic computer skills, including Microsoft Office applications.

Responsibilities

• Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
• Monitor security alerts and respond to incidents in accordance with established procedures.
• Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
• Accurately document incidents, security activities, and responses in daily logs and incident reports.
• Monitor access control activity and identify and report unauthorized access or suspicious activity.
• Communicate with security officers, site leadership, emergency responders, and other departments as needed.
• Follow established protocols for emergency situations, incident escalation, and response.

Skills

Attention to detail

Multitasking

Effective communication

Basic computer skills

Tools

CCTV systems

Access control systems

Alarm monitoring systems

Job description

Securitas is seeking a dependable and detail-oriented Security Operations Center (SOC) Operator to support daily security operations at our client's site. In this role, you will monitor security systems, respond to alarms and incidents, and help maintain a safe and secure environment. The ideal candidate is comfortable working with technology, communicates effectively, and can remain calm and focused in a fast-paced environment.

FT & PT shift available on 2nd shift, 3pm-11pm

Key Responsibilities

• Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
• Monitor security alerts and respond to incidents in accordance with established procedures.
• Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
• Accurately document incidents, security activities, and responses in daily logs and incident reports.
• Monitor access control activity and identify and report unauthorized access or suspicious activity.
• Communicate with security officers, site leadership, emergency responders, and other departments as needed.
• Follow established protocols for emergency situations, incident escalation, and response.
• Maintain confidentiality when handling sensitive information and security-related communications.
• Perform additional duties as assigned to support site security operations.

Qualifications

• Previous experience in a Security Operations Center, command center, dispatch, or security-related role preferred.
• Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Ability to follow established procedures and communicate information accurately.
• Professionalism and a strong commitment to safety and security.

Benefits & Perks

At Securitas, we believe our employees deserve to be supported both on and off the job. Depending on eligibility, benefits may include:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Paid training and career development opportunities
• Employee Assistance Program (EAP)
• Opportunities for advancement within a global organization
• Employee discounts on eligible products and services

Why Join Securitas?

Securitas is a global security leader dedicated to protecting people, property, and assets. When you join our team, you become part of an organization that values integrity, vigilance, and helpfulness. We offer opportunities to develop your skills, grow your career, and make a meaningful impact every day.

Help make your world a safer place.

#NorthernNE