SOC Operator - 24/7 Threat Monitoring & Response

UnitedHealth Group; San Juan (PR); On-site; USD 30,000 - 34,000; Full time

Job summary

UnitedHealth Group is seeking a SOC Operator to monitor intrusion alarms, VMS/CCTV, and AI‑driven alerts in a 24/7 environment. You will triage incidents, coordinate responses with security and facilities, and document actions for audits and compliance.

The role requires bilingual English/Spanish proficiency, strong communication, and the ability to work rotating shifts including nights and holidays in a fast-paced setting.

Qualifications

• 1+ year of experience in a Security Operations Center, control room, emergency communications center, or 24/7 operational environment
• Proficiency with intrusion alarm systems, VMS/CCTV, and AI‑driven video analytics platforms
• Proven triage, critical thinking, and decision‑making skills under time pressure
• Proven clear, professional verbal/written communication; excellent incident documentation discipline
• Fluency in English and Spanish
• Ability to work rotating shifts (nights/weekends/holidays) and remain effective for long monitoring periods

Responsibilities

• Monitor intrusion alarms, AI video analytics alerts, access control events, and live feeds for critical facilities
• Maintain site operational awareness with maps, floor plans, alarm zones, camera layouts
• Triage and validate alerts to determine root cause using camera views, logs, and history
• Dispatch on-site security/others as appropriate; notify local law enforcement per escalation criteria
• Record incident timeline and actions; support audits and metrics reporting
• Follow confidentiality, privacy, and regulatory requirements (HIPAA/PHI)

Skills

English & Spanish fluency

VMS/CCTV proficiency

AI-driven video analytics

Tools

VMS/CCTV systems

AI analytics platforms

Job description

UnitedHealth Group is seeking a SOC Operator to monitor intrusion alarms, VMS/CCTV, and AI‑driven alerts in a 24/7 environment. You will triage incidents, coordinate responses with security and facilities, and document actions for audits and compliance.

The role requires bilingual English/Spanish proficiency, strong communication, and the ability to work rotating shifts including nights and holidays in a fast-paced setting.