24/7 CCTV Surveillance Operator - Live Incident Response

Securitas Security Services USA, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking a vigilant SOC Operator to provide live video surveillance and monitor activity for SOC clients.

You will act as a liaison between clients, field offices, and emergency responders, ensuring accurate, timely communication while delivering reliable customer service. The role emphasizes responding to urgent situations, maintaining life and property safety, and supporting shift supervision with documentation and data updates.

Qualifications

• High School Diploma or GED required.
• Military, and/or law enforcement, and/or security background preferred.
• 1–2 years of customer service and administrative experience in an office setting or call center environment.
• Must be able to communicate effectively in English.

Responsibilities

• Provide continuous observation and surveillance of client sites.
• Coordinate efforts to safeguard assets and report incidents.
• Respond to events by evaluating situations and following procedures.
• Produce standardized written Incident Reports.
• Assist with shift supervision and update client databases.
• Maintain quality and productivity standards.
• Work in a 24/7 SOC environment; may work holidays.

Skills

Computer literacy

Typing 25 wpm

MS Office

English proficiency

Customer service

Call center experience

Education

High School Diploma or GED

Tools

ACD phone system

Surveillance software

Job description

Securitas Security Services USA, Inc. is seeking a vigilant SOC Operator to provide live video surveillance and monitor activity for SOC clients.

You will act as a liaison between clients, field offices, and emergency responders, ensuring accurate, timely communication while delivering reliable customer service. The role emphasizes responding to urgent situations, maintaining life and property safety, and supporting shift supervision with documentation and data updates.