SOC Operations Lead - 24/7 Security & Dispatch

Sound Transit; Seattle (WA); Hybrid; USD 74,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Paid time off (25 days)

Parental leave

Tuition reimbursement

ORCA card for employees

Life Insurance & Long-term Disability

Job summary

Sound Transit seeks a SOC Supervisor to lead a 24/7 security operations center, ensuring timely dispatch, incident response, and coordination with field resources and public safety agencies.

The role requires a Bachelor's degree and four years in related emergency communications, with at least two years in leadership or budgeting. The position emphasizes operational excellence and staff development within a hybrid work environment.

Qualifications

• Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or related field and four years in a SOC/911/public safety environment; two years in leadership/budget/workforce management.

Responsibilities

• Provide operational leadership within the SOC during 24/7 operations.
• Supervise SOC staff, staffing levels, shift coverage, and briefings.
• Oversee handling of emergency and non-emergency calls, radio traffic, and dispatch during incidents.
• Coordinate incident response with SOC staff, field resources, and partner agencies.
• Review incident reports, logs, and summaries; prepare leadership briefings.
• Support training, quality assurance, and continuous improvement for emergency communications.

Skills

Leadership

Budget management

Workforce management

Emergency communications

Dispatch coordination

Critical thinking

Communication skills

Public speaking

Education

Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or related field

Tools

CAD/RMS

CCTV systems

Access control platforms

Microsoft Teams

Radio dispatch systems

Job description

Sound Transit seeks a SOC Supervisor to lead a 24/7 security operations center, ensuring timely dispatch, incident response, and coordination with field resources and public safety agencies.

The role requires a Bachelor's degree and four years in related emergency communications, with at least two years in leadership or budgeting. The position emphasizes operational excellence and staff development within a hybrid work environment.