24/7 SOC Supervisor — Lead Security & Dispatch

ST Public Branding; Seattle (WA); Hybrid; USD 74,000 - 160,000; Full time

Benefits offered by this job

Health Benefits

Long‑Term Disability & Life Insurance

Retirement Plans

Paid Time Off

Parental Leave

Tuition Reimbursement

Inclusive Benefits

Job summary

Sound Transit is seeking a SOC Supervisor in Seattle, WA to lead a 24/7 Security Operations Center team, coordinate dispatch and incident response, and ensure incident management aligns with agency procedures. The role oversees CCTV, access control, and radio systems, while guiding staff and coordinating with partner agencies.

You will supervise SOC activities, escalate critical incidents, and maintain service reliability through effective leadership and decision making.

Qualifications

• Bachelor’s degree in a related field and four years of security operations center experience; two years of leadership experience.
• Knowledge of emergency communications standards, dispatch protocols, and ICS/NIMS principles.
• Ability to supervise, coach, and develop staff in high‑pressure environments.

Responsibilities

• Provide operational leadership and decision‑making within the SOC during 24/7 operations.
• Supervise day‑to‑day SOC staff activities, staffing, shift coverage, and briefings.
• Direct dispatch, call‑taking, and radio traffic during emergencies or peak demand.
• Oversee triage, prioritization, and deployment of security resources.
• Monitor CCTV, access control, alarms, and radio networks in real time.
• Coordinate incident response with internal and external partners and agencies.
• Prepare reports, briefs, and summaries for leadership; support training and quality assurance.

Education

Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or related field

Tools

CAD/RMS

CCTV systems

Access control platforms

Radio dispatch systems

Microsoft Teams

Job description

Sound Transit is seeking a SOC Supervisor in Seattle, WA to lead a 24/7 Security Operations Center team, coordinate dispatch and incident response, and ensure incident management aligns with agency procedures. The role oversees CCTV, access control, and radio systems, while guiding staff and coordinating with partner agencies.

You will supervise SOC activities, escalate critical incidents, and maintain service reliability through effective leadership and decision making.