SOC Lead: 24/7 Security Operations & Incident Response

Brink's Global Services (BGS); New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Brink’s Global Services U.S., a division of Brink’s, Incorporated, seeks a Security Operations Center Manager to lead the SOC’s monitoring, detection, investigation and incident response efforts. You will oversee day-to-day operations, drive continuous improvement, and manage a team of SOC specialists across multiple locations.

The role requires seven+ years in security operations, three+ years of leadership, and strong experience with access control, CCTV, and alarm systems.

Qualifications

• Minimum seven years of experience in a security operations control room.
• Minimum three or more years of experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance.
• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems.
• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs.
• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.

Responsibilities

• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations.
• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed.
• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps.
• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists.
• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
• Own quality control for all SOC systems, reports, initiatives and deliverables.
• Maintain ongoing situational awareness of events, incidents, or emerging threats across company locations nationally.
• Oversee monitoring functions including access control systems, burglar alarms, CCTV surveillance, and compliance checks.
• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements.
• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company.
• Provide technical support as needed and follow procedures for service requests.

Skills

SOC leadership

Incident response

Communication skills

Microsoft 365

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Microsoft 365

Job description

Brink’s Global Services U.S., a division of Brink’s, Incorporated, seeks a Security Operations Center Manager to lead the SOC’s monitoring, detection, investigation and incident response efforts. You will oversee day-to-day operations, drive continuous improvement, and manage a team of SOC specialists across multiple locations.

The role requires seven+ years in security operations, three+ years of leadership, and strong experience with access control, CCTV, and alarm systems.