Security Operations Center Manager

Brink’s Inc; New York (NY); On-site; USD 89,000 - 111,000; Full time

Job summary

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of security services including monitoring, detection, and incident response. We have a challenging opportunity for a SOC Manager.

The SOC Manager will lead day-to-day operations, oversee staffing and performance, and drive continuous improvement across locations nationwide to ensure security and compliance. This role requires 7+ years in security operations and 3+ years of leadership, plus a bachelor's

Qualifications

• Seven+ years in security operations control room.
• 3+ years leading SOC teams with coaching and performance management.
• Experience with access control, alarm monitoring, and CCTV systems.
• Strong communication and ability to produce training materials and SOPs.
• Experience with SOC metrics and executive reporting.

Responsibilities

• Lead day-to-day SOC operations and provide direction.
• Plan staffing, scheduling, and performance oversight.
• Select and develop SOC staff and administer disciplinary actions as needed.
• Maintain staffing coverage for day and night shifts.
• Develop and optimize SOC processes and metrics.
• Ensure SOC systems and reports meet quality standards.
• Maintain situational awareness of threats affecting locations nationwide.

Skills

SOC leadership

Security operations

Access control

CCTV systems

Microsoft Excel

Education

Bachelor's degree in Criminal Justice or related field

Tools

CCTV software

Alarm monitoring platforms

PISMs

SOP development

Job description

Pay Range

(Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

88,800.00 - 111,000.00 USD Annual

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager.

Salary

90-105k

Job Summary

The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists.

Key Responsibilities

• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary.
• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
• Own quality control for all SOC systems, reports, initiatives and deliverables.
• Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
• Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations.
• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence.
• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.
• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
• Participate in job related training programs and meetings to continually refresh and update knowledge.
• Perform other duties as assigned or necessary

Minimum Qualifications

• Minimum of seven (7) years of experience in a security operations control room required.
• Minimum of three or more (3+) years’ experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred.
• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
• 21 years of age
• Bachelor’s degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations

Preferred Qualifications

• Manager-level experience or higher in a Security Operations Center role or similar
• Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc.
• Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.)
• Knowledge of tactical security operations
• Knowledge of the logistics industry; its operations, products, services, policies, and procedures.
• Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.

Professional Skills

• Professional, positive demeanor
• Excellent customer service
• Collaborative work style
• Superior verbal, written, and interpersonal communication skills
• Excellent decision making and analytical skills

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.