SOC Analyst I

Sedgwick Claims Management Services; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Sedgwick Claims Management Services is seeking a SOC Analyst I to troubleshoot security incidents across the organization and help mitigate future shortfalls. The role supports IT groups and business units in resolving security issues and improving processes.

The position emphasizes collaboration with project managers to ensure milestones are met on time, with a focus on IT security operations and incident response.

Qualifications

• Three (3) years of related experience or equivalent combination of education and experience.
• Experience with TCP/IP services or networks.
• Experience with various operating systems, desktop productivity software, and network topologies.
• Bachelor's degree preferred in information systems or computer science.

Responsibilities

• Assists with detection, monitoring, and resolution of security incidents.
• Administers various IT Security tools and applications.
• Assists IT groups and business units in troubleshooting compatibility issues between security tools and business programs.
• Assists management in investigating IT or cyber-security events and suggests resolution.
• Provides feedback to improve IT Security processes and procedures.
• Works closely with project managers to meet milestones on time.

Skills

CIA Triad

SIEM

Security tools

Confidential data

Communication

PC literacy

Analytical skills

Interpersonal skills

Teamwork

Performance competencies

Education

Bachelor's degree in information systems or computer science

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

SOC Analyst I

PRIMARY PURPOSE:

To troubleshoot various security incidents across the organization. To assist with providing feedback and resolution to mitigate future security shortfalls.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Assists with detection, monitoring, and resolution of security incidents.
• Administers various IT Security tools and applications.
• Assists IT groups and business units as necessary in troubleshooting compatibility issues between security tools and business or productivity programs.
• Assists management in investigating IT or cyber-security events and suggests resolution.
• Provides feedback and suggestions to improve IT Security processes and procedures.
• Works closely with project managers to meet and complete project milestones accurately and on time.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Major in information systems or computer science preferred.

Experience

Three (3) years of related experience or equivalent combination of education and experience required to include transmission control protocol/internet protocol (TCP/IP) services or networks experience. Experience with various operating systems, desktop productivity software, and network topologies highly preferred.

Skills & Knowledge

• Basic knowledge of the security confidentiality, integrity, and availability (CIA) Triad
• Basic knowledge of security information and events management (SIEM) solutions.
• Ability to work with a broad range of security tools and new technologies
• Ability to handle confidential sensitive information with integrity
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

NOTE:

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.