IT Systems Analyst Specialist Sr

Sedgwick Claims Management Services; Memphis (TN); On-site; USD 90,000 - 125,000; Full time

Job summary

Sedgwick Claims Management Services is seeking a senior technical analyst in Memphis to lead analyses for complex implementations and multi-line projects. You will translate business needs into technical specs, document system behaviors, and maintain traceability across the delivery lifecycle.

You will partner with BA/PO teams, support backlog readiness, and manage SSO configurations for client applications, ensuring smooth deployments and post-implementation support.

Qualifications

• Five (5) years of related experience or an equivalent combination of education and experience.
• Experience translating business requirements into technical or system specifications.
• Experience supporting system integrations, data flows, and application behavior.
• Experience working in agile or hybrid delivery environments preferred.
• Experience in enterprise or regulated environments preferred.

Responsibilities

• Lead the technical analysis efforts for implementations and large, multi-line projects.
• Translate approved requirements into detailed system specifications and tasks.
• Document system behavior, integrations, data mappings, and non-functional considerations.
• Maintain traceability from business requirements through design and testing.
• Provide input into LOE and planning based on technical complexity and risks.
• Lead SSO onboarding, configuration, and client-facing deployment activities.
• Create and maintain technical release documentation and design documentation.

Skills

Systems analysis

Technical requirements

Documentation

Communication

Stakeholder collaboration

Education

Bachelor's degree in Information Systems/CS/Engineering

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE: To lead the technical analysis efforts for implementations and large, multi-line projects; to review, analyze and document internal and client user needs; and to provide mentorship and leadership within the business analysis team.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.
• Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.
• Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.
• Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.
• Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.
• Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.
• Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.
• Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.
• Responsible for technical documentation creation, including technical design documentation (TDD).
• Develops and maintains technical release documentation for releases.
• Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.
• Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.
• Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.
• Facilitates execution of configurations, including production readiness reviews and cutover activities.
• Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred

Experience:

• Five (5) years of related experience or an equivalent combination of education and experience required
• Experience translating business requirements into technical or system specifications required
• Experience supporting system integrations, data flows, and application behavior
• Experience working in agile or hybrid delivery environments preferred
• Experience in enterprise or regulated environments preferred

Skills & Knowledge

• Advanced systems analysis and technical requirements documentation skills
• Strong ability to translate complex business needs into scalable technical solutions
• Experience defining system interfaces, APIs, data models, and integrations
• Understanding of system architecture, dependencies, and data flows
• Ability to assess complexity, dependencies, risks, and technical trade-offs
• Strong analytical, problem-solving, and critical-thinking capabilities
• Ability to work independently and manage multiple priorities
• Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations
• Excellent written and verbal communication skills

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.