Snowsports Program Lead & Frontline Coach

Spirit Mountain; Duluth, Northern (MN, KY); Hybrid; USD 28,000 - 30,000; Part time

Job summary

Spirit Mountain is seeking a hands-on Snowsports Supervisor to lead and coach front-line instructors during winter operations. This role partners with Programming and Rental leadership to ensure safe, smooth, and high-quality programming and guest service.

Weekend availability is essential for success, and the position requires strong problem-solving and staff supervision. The role focuses on real-time coaching, guest interactions, safety, and program execution, with opportunities to model

Qualifications

• 1+ years of Snowsports, ski instruction, hospitality, guest services, programming, or related field preferred.
• Previous leadership or supervisory experience preferred.
• Ability to ski or snowboard and teach at an appropriate level preferred.
• PSIA/AASI certification preferred or willingness to obtain.
• Understanding or ability to learn POS and basic IT functionality.
• Proven ability to lead teams during high-volume periods.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
• Proven ability to problem-solve and make decisions in real time.
• Highly reliable with strong sense of accountability and ownership.
• Availability to work weekends, holidays, and seasonal peaks as needed.

Responsibilities

• Supervises and coaches front-line Snowsports instructors and programming staff, ensuring strong service standards and consistent performance.
• Leads by example through active beginner hill and Snowsports desk presence, modeling guest interactions and service expectations.
• Provides real-time feedback and redirection to team members to improve performance and confidence.
• Supports onboarding and ongoing training of new and existing instructors.
• Oversees day-to-day guest-facing operations, ensuring smooth, timely, and efficient service and responses.
• Acts as a Snowsports point of contact during assigned shifts, making real-time decisions to maintain flow and service quality.
• Identifies and resolves operational issues as they arise, including staffing gaps, guest concerns, or program challenges, escalating issues when appropriate.
• Ensures Snowsports areas and workspaces are clean, organized, stocked, and prepared for business throughout the day.
• Assigns lessons based on availability, qualifications, experience, and program needs.
• Maintains awareness of business levels and adjusts team deployment accordingly.
• Actively engages with guests to ensure a positive experience and strong service presence.
• Handles guest concerns and service recovery situations promptly and professionally.
• Empowers team members to resolve issues while stepping in when escalation is needed.
• Monitors guest feedback and communicates trends or recurring issues to the Programming and Rental Management
• Ensures adherence to established service standards, policies, program standards, and safety procedures.
• Supports execution of systems and processes developed by the Programming and Rental Manager including POS, pricing, and SOPs.
• Troubleshoots POS issues in collaboration with the Guest Services department and escalates unresolved issues as needed.
• Holds team members accountable for performance, attendance, cash handling, timely responses to guest inquiries, and employee conduct expectations.
• Partners with Programming and Rental management, Guest Services, Facilities, Events, and other departments to support daily operations and event execution.
• Communicates real-time needs, challenges, and updates to relevant teams to ensure alignment.
• Provides shift updates and communicates significant operational or staffing issues to the Programming and Rental Management.
• Other duties as assigned

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Guest service

Tools

POS systems

IT basics

Job description

Spirit Mountain is seeking a hands-on Snowsports Supervisor to lead and coach front-line instructors during winter operations. This role partners with Programming and Rental leadership to ensure safe, smooth, and high-quality programming and guest service.

Weekend availability is essential for success, and the position requires strong problem-solving and staff supervision. The role focuses on real-time coaching, guest interactions, safety, and program execution, with opportunities to model