SNAP Deputy Director

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The New York City Department of Social Services is seeking a Principal Administrative Associate (SNAP Deputy Director) to oversee SNAP centers, ensure timely food stamp benefits, and maintain compliance with applicable laws and regulations.

Under the SNAP Center Director, you will coordinate section supervisors, review procedures, liaise with the Fair Hearing unit, and lead reporting and policy implementation to improve service delivery for eligible New Yorkers.

Qualifications

• Baccalaureate degree with two years of eligible clerical/administrative experience.
• Associate degree with three years of eligible clerical/administrative experience.
• High school diploma with four years of eligible clerical/administrative experience.
• Equivalent combination of education and experience as described.

Responsibilities

• Coordinate and guide site supervisors overseeing food stamps reception and processing.
• Interpret Federal/State rules to resolve eligibility issues and support fair hearings.
• Monitor emergency appointments, authorize payments, and advise on difficult cases.
• Prepare weekly activity reports and aid leadership in performance improvements.
• Audit cases with QA to ensure proper eligibility determination and compliance.
• Oversee new or revised food stamp policies and measure outcomes.

Education

Baccalaureate degree + 2 yrs exp

Associate degree + 3 yrs exp

High school diploma + 4 yrs exp

Education/experience equivalence

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the SNAP Center Director of the SNAP Program, with wide latitude for independent initiative and judgment, the SNAP Deputy Director coordinates the day-to-day operations of the Family Independence Administration SNAP centers engaged in determining eligibility, authorizing and issuing expedited and recurring food stamp benefits to employable participants applying for food stamps.

FIA’s SNAP is recruiting for one (1) Principal Administrative Associate, III to function as a SNAP Deputy Director, who will:

• Coordinate and provide guidance to the section supervisors who oversee the food stamps reception, application and recertification processing units at each food stamp site, ensuring that eligible individuals are serviced in an expeditious manner, and in compliance with Federal, State and Local laws and regulations.
• Review procedures and provide proper interpretation of Federal and State procedures and regulations to resolve issues related to food stamp eligibility processing; intervenes in difficult cases to ascertain that rules of determination are properly applied; liaise with the Food Stamp Fair Hearing unit to ensure that documentation requested supports the agency's position so that fair hearings are properly adjudicated.
• Monitor and consult with the Site Manager on overall Food Stamp problems; evaluate situations where clients may require emergency appointments the same day; authorizes emergency payments and provides guidance in difficult or unusual cases.
• Review weekly activities and prepare statistical administrative reports detailing the Food Stamp activities for the Site and the Regional Managers to assist them in measuring the cases completed and in determining needed changes or improvement of methods; recommend appropriate corrective action as necessary.
• Liaise with Office of Quality Assurance (OQA) in auditing food stamp application cases and monitoring case management activities to ensure proper eligibility determination and that cases are handled according to Agency guidelines and are in compliance with current Social Services laws.
• Oversee the implementation of new and/or revised food stamp policies and procedures; evaluates the clients' scheduling and monitors case processing activities; conduct regular reviews of outcome reports, audits and assesses participants' feedback.

Hours/Schedule: 9:00am-5:00pm/Monday – Friday

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.