REGIONAL MANAGER

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The New York City Human Resources Administration (HRA) seeks an Administrative Manager M-III to oversee the SNAP centers regionally, aligning operations with federal, state, and city guidelines. You will supervise Center Directors and ensure timely eligibility determinations and client service excellence.

You will coordinate with the Assistant Deputy Commissioner and manage performance using SNAP Stat/Center Stat, driving action plans and ensuring program access for New Yorkers in multiple

Qualifications

• Bachelor's degree with 4 years of progressively responsible administrative experience including program management or planning.
• Associate degree with 5 years of relevant experience including supervisory capacity.
• High school diploma with 6 years of relevant experience including supervisory capacity.
• Education/experience equivalent to the above with 18 months supervisory experience.

Responsibilities

• Oversee daily operations of Non-Public Assistance SNAP centers across Boroughs.
• Monitor reports and use SNAP Stat/Center Stat to guide priorities and staffing.
• Develop and implement policy/procedures for SNAP application/recertification.
• Visit SNAP Centers to ensure compliance with regulations and execute approved plans.
• Represent agency in meetings with State/USDA officials on SNAP initiatives.

Skills

Interpersonal skills

SNAP knowledge

Managerial skills

Supervisory experience

Communication

Organizational skills

Education

Bachelor's degree + 4 years experience

Associate degree + 5 years experience

High school diploma + 6 years experience

Equivalency with 18 months supervisory experience

Job description

APPLICANTS MUST BE PERMANENT IN ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed towards the achievement of long-term self-sufficiency.

Under administrative direction, with wide latitude for the exercise of independent initiative, judgment and decision making, the Regional Manager oversees the management of assigned non-public assistance SNAP sites in FIA.

The Regional Manager collaborates with the Assistant Deputy Commissioner (ADC) in determining, establishing and directing the goals, policies and procedures involved in the administration of the SNAP Program in their designated SNAP region: Manhattan, Bronx, Brooklyn, Queens, Staten Island, Specialized Centers and/or TIPS Centers. In coordination with the Assistant Deputy Commissioner, the Regional Manager plans for the long range operational and administrative goals of the program. The Regional Manager plays a major role in enacting welfare reform initiatives through analysis of program operations, client eligibility criteria and the enrollment of low income families in the non-public assistance SNAP applications program.

FIA's Supplemental Nutrition Assistance Program (SNAP) is recruiting for two (2) Administrative Manager M-III's who will function as a Regional Manager/Specialized Centers/TIPS Centers Region and perform the following duties:

• Oversee the daily operations of designated Non-Public Assistance SNAP centers located throughout the five Boroughs whose responsibilities are to determine eligibility, authorize and issue expedited and recurring benefits for eligible households receiving benefits. Provide management oversight to the SNAP Center Directors in the day-to-day management of SNAP centers to ensure the centers provide adequate program access, timely and accurate eligibility determination of application and recertification cases and to address any reported interim case changes and client inquiries quickly, accurately and professionally. Assist the Assistant Deputy Commissioner (ADC) with the coordination of policies, procedures and operational implementation which concern non-cash assistance services and clients.
• Monitor the timely preparation of management activity reports for submission to the ADC that summarize, highlight and analyze fluctuations in center activities. Assess performance and utilizes reporting and performance management tools such as SNAP Stat and Center Stat reports to organize center priorities, staff allocations and workflow to improve the results and meet the mandated targets set forth by Federal, State and Agency guidelines. Directs the planning and proposes implementation of corrective action to meet mandates as needed.
• Plan and provide direction in the development of policy and procedural protocols for the coordination of application and recertification for the SNAP program including reengineering initiatives. Works with the SNAP Cabinet to develop and execute initiatives to meet the requirements of the Farm Bill and the City and State's commitment to improve access and customer service to working families as well as the elderly and disabled. Oversee the operation and implementation of error reduction and fraud prevention project plans to reduce error rates of determinations in accordance with Federal and State Quality Control guidelines and standards, to ensure appropriate Federal funding to the agency.
• Complete regular visits to the SNAP Centers for first-hand observation of center operations, conduct meetings with Center administration and staff and to ensure plans approved by FIA executive administration are appropriately executed, ensuring proper integration and compliance of Federal, State and Agency regulations.
• Represent the Assistant Deputy Commissioner in meetings, conferences and communications with the State Department of Social Services, United States Department of Agriculture (USDA) officials, executive staff and other public/private agencies on issues relating to SNAP delivery and program initiatives and to coordinate SNAP operations, develop procedures, reports and best practices to ensure that overall objectives are incorporated into program components for maximum results.

Hours/Shift: Monday – Friday, 9:00am-5:00pm

Work Location(s):

(Bronx) 2500 Halsey Street

(Brooklyn) 2400 Fulton Street, BK

ADMINISTRATIVE MANAGER - 10025

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Strong interpersonal skills which allow for effective communication with high level City and State personnel and officials on high level projects, several of which are Mayoral, State and Federal mandates.
• Detailed knowledge of HRA’s internal personnel policies and procedures.
• Knowledge of existing programs and policies relating to all Supplemental Nutrition Program (SNAP) operations to implement new policies and procedures and to contribute to policy development, planning and legislative analysis of programs which provide SNAP to eligible New Yorkers.
• Excellent managerial and technical skills.
• Exemplary Supervisory leadership and experience, which includes strong communication and writing skills.
• Ability to work well in a fast-paced deadline driven environment.
• Well organized, solutions-oriented exceptional research and problem-solving skills.
• Working knowledge of Supplemental Nutrition Assistance Program (SNAP) process.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.