CONFERENCE OFFICER

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Department of Social Services (DSS) – New York City HRA is seeking a Principal Administrative Associate for the Fair Hearing Administration, MAP unit. The role requires overseeing compliance workflows, staff supervision, and coordination with legal teams to address Medicaid eligibility decisions and related procedures.

You will train staff, manage timekeeping, and ensure deadlines are met while maintaining high quality service for clients and advocates. Residency in NYC preferred.

Qualifications

• A bachelor's degree and two years of progressive clerical/administrative experience with supervisory responsibility.
• Or an associate degree or 60 credits and three years of related experience including supervisory duties.
• Or a high school diploma with four years of progressive clerical/administrative experience including supervisory work.
• Equivalence accepted with one year of supervisory experience and substitution limits.

Responsibilities

• Identify management indicators for MAP administrators and division directors.
• Authorize forms clarifying reasons for compliance decisions and cite regulations.
• Provide rationale and documentation for fair hearing decisions and appeals.
• Suggest modifications to procedures to improve compliance processes.
• Respond to advocates and legal representatives to resolve cases and reduce hearings.
• Train staff in compliance and advocate inquiry, and assist in training development.
• Supervise staff adherence to code of conduct, attendance, and performance.
• Manage attendance, timekeeping, and workload distribution for staff.
• Oversee day-to-day operations and ensure deadlines are met.
• Coordinate with executives, legal teams, and external agencies on cases.
• Collaborate with management to ensure policy deadlines are met.

Skills

Medicaid eligibility

Customer service

Multitasking

Well organized

Writing skills

Data entry

Supervisory leadership

Case coordination

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma + 4 years experience

Education/experience equivalence with supervisory requirement

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINICIPAL AMDINISTRATIVE ASSOCIATE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

DSS/HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and Medical Assistance Program (MAP).

Fair Hearing Administration / MAP Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings. The selected candidate's duties and responsibilities are:

• Systematically identify management indicators which will supply MAP Administrators and Division Directors with additional statistical data on which to develop priorities, isolate developing problem areas, and streamline their operations as indicated.
• Authorize initiation and completion of all forms which clarify the reasons for any compliance decision and cites Federal, State and City regulations where appropriate.
• Provide administrative rationale and documentation for fair hearing compliance and gives reasons for affirming, amending or reversing previous eligibility decisions made by lower level supervisors in Agency eligibility sections.
• Prepare recommendations and suggestions for modification/improvements within the Compliance Unit procedure forms to implement and expedite these modifications and establishes new or revised procedures incorporating these changes, when needed.
• Respond to advocates and legal representatives of clients inquiring about Fair Hearing cases in all stages of the Fair Hearing process. Assist in resolving cases to avoid Fair Hearings and assign staff to assist in resolving advocate inquiries.
• Train staff as needed in compliance and advocate inquiry, and assist in the development of training for staff.
• Supervise, and ensure adherence to agency code of conduct, Time and leave, policies and procedures
• Manage attendance, timekeeping for assigned staff, and monitor staff performance
• Provide day-to-day oversight of staff handling workload distribution and prioritization.
• Work closely with Management, to ensure all mandated actions are completed in accordance with policy and deadlines, on case status, errors, and ensure corrections are made.
• Coordinate with executive staff, legal teams and external agencies regarding cases status and compliance issues.

Hours/Shift: 9am - 5pm

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• 3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Strong Knowledge of Medicaid eligibility, policies and procedures
• Demonstrated customer service and interpersonal skills
• Ability to multitask
• Well Organized
• Strong Writing Skills
• Strong Data Entry and Computer Skills
• Supervisory leadership experience in a high-volume, deadline driven unit
• The ability to assist with the outcome of complex case scenarios

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.