Sn. Software Engineer / Biligual / Remote

Clutter; Texas; À distance; USD 51 000 - 75 000; Plein temps

Avantages offerts par ce poste

Location: Mexico

Competitive compensation and benefits

Flexible work options/alternative work

Comprehensive health, wellness, and退休

Opportunities for continuous learning

Résumé du poste

Iron Mountain in Mexico is seeking a Senior Developer, ServiceNow to join the Enterprise Technology team. You will design and customize scalable ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools, strengthening governance and enabling efficient workflows.

The ideal candidate has 5+ years of ServiceNow development experience, CAD/CIS certification, ITIL knowledge, and a solid Agile background to mentor peers and deliver high-impact projects across the

Qualifications

• 5+ years of experience developing and maintaining ServiceNow solutions.
• Proficiency in JavaScript and ServiceNow APIs, ITSM/ITOM modules.
• CAD required; CIS preferred.
• Bachelor’s degree in IT or related field.
• ITIL knowledge and Agile mentoring experience.

Responsabilités

• Lead Technical Architecture & Customization on the ServiceNow platform.
• Advance Now Assist AI capabilities to increase automation.
• Maintain platform governance and oversee upgrades for compliance.
• Bridge technical and business needs with Solutions Architects.

Connaissances

5+ years of experience developing and

solutions on the ServiceNow platform

Expert proficiency in JavaScript,

ServiceNow API web services

core modules ITSM ITOM SPM HAM SAM CSM

SPO

Strong understanding of ITIL and Agile

Formation

Bachelor’s degree in Information Technology or related field

Outils

ServiceNow CAD

CIS

Description du poste

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an innovative Senior Developer, ServiceNow to join our Enterprise Technology team.

As our digital footprint continues to evolve, your expertise will help pave the way for smarter, highly automated enterprise workflows. In this role, you will have the opportunity to design and customize scalable ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools. Here, your work directly strengthens platform governance while elevating the day-to-day operations of our internal teams.

What You’ll Do (Responsibilities) In this role, you will:

• Lead Technical Architecture & Customization: Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.

• Advance Now Assist AI Capabilities: Develop and refine AI skills, autonomous agents, and agentic workflows to increase automation and streamline business processes.

• Maintain Platform Governance & Integrity: Manage cross-platform impacts of requested changes, enforce quality standards, and oversee regular ServiceNow version upgrades for vendor compliance.

• Bridge Technical & Business Needs: Collaborate directly with Solutions Architects and business stakeholders to turn complex requirements into functional Agile deliverables.

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.

• Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.

• ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred.

• Bachelor’s degree in Information Technology or a related technical field.

• Strong understanding of ITIL principles and a track record of mentoring developers within an Agile framework.

What We Offer

• Location: Mexico

• Competitive compensation and benefits aligned with experience.

• Flexible work options/alternative work options to support work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Information Technology