Smartsheet Solutions Architect & Business Analyst

SGIC Cloud Technologies Inc.; Sunnyvale (CA); On-site; USD 90,000 - 130,000; Part time

Job summary

SGIC Cloud Technologies Inc. is seeking an experienced Business Systems Analyst with strong hands-on Smartsheet solution-building expertise in Sunnyvale/Atlanta.

The role focuses on gathering requirements, designing workflows and dashboards, translating requirements into user stories, and supporting Smartsheet solutions. You will work with Premium Apps and Control Center, collaborate with onsite and offshore teams, and handle ITSM tickets and production support to improve processes and system

Qualifications

• 4+ years of relevant Business Analyst experience.
• Hands-on Smartsheet solution-building experience.
• Experience with Premium Apps: Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, and WorkApps.
• Knowledge of advanced Smartsheet features: sheet automations, cross-sheet references, DataTable, Document Builder, Workload Tracking.
• Technical understanding of Smartsheet Control Center and blueprint-building for multi-tier configurations.
• Proficiency in Excel formulas and functions.
• Experience gathering requirements, creating user stories, and documenting functional designs.
• Experience with ITSM ticket management, troubleshooting, and production support.
• Strong communication, presentation, stakeholder management, and problem-solving skills.

Responsibilities

• Gather business requirements through meetings with business owners and stakeholders.
• Design Smartsheet solutions, workflows, dashboards, and process improvements.
• Translate requirements into user stories and functional documentation.
• Build and maintain Smartsheet solutions using Premium Apps and advanced capabilities.
• Develop and support Control Center blueprints for multi-tier program configurations.
• Collaborate with onsite and offshore development teams throughout implementation.
• Manage ITSM tickets, troubleshoot issues, and resolve production support incidents.
• Identify root causes, improve system stability, and recommend process efficiencies.
• Provide end-user training and support for Smartsheet applications.
• Prepare user guides, procedures, presentations, and supporting documentation.

Skills

Smartsheet

Requirements gathering

User stories

Stakeholder management

Excel

ITSM

Communication

Tools

Data Shuttle

Dynamic View

DataMesh

Pivot

Calendar

WorkApps

Bridge workflows

Smartsheet API

Salesforce connector

Jira connector

Lucidchart

PowerPoint

Job description

SGIC Cloud Technologies Inc. is seeking an experienced Business Systems Analyst with strong hands-on Smartsheet solution-building expertise in Sunnyvale/Atlanta.

The role focuses on gathering requirements, designing workflows and dashboards, translating requirements into user stories, and supporting Smartsheet solutions. You will work with Premium Apps and Control Center, collaborate with onsite and offshore teams, and handle ITSM tickets and production support to improve processes and system