Smartphone Repair Technician | Remote Tech Support

batteriesplus; Town of Hartland (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Batteries Plus in Hartland, WI is seeking a Device Repair Technician to provide entry-level repair and remote technical support for smartphones, tablets, and other devices. You will learn through observation, collaboration, and guided practice, building hands-on skills that form a solid foundation for growth.

Responsibilities include basic to intermediate repairs, remote support via live sessions, inventory documentation, and participation in training activities.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience with device repair or technical support preferred.
• Strong attention to detail and ability to follow procedures accurately.

Responsibilities

• Perform basic to intermediate repairs on smartphones, tablets, gaming consoles, and other devices.
• Provide remote support for in-store device repairs using live camera sessions.
• Assist in teardown/reassembly of devices under supervision and support inventory processes.
• Receive, pack, and ship devices according to workflow and shipping schedules.
• Follow safety procedures and wear PPE as required.

Skills

Attention to detail

Strong communication

Procedural compliance

Education

High school diploma or equivalent

Associate's degree in related field

Tools

Microsoft Excel

Google Suite

Job description

Batteries Plus in Hartland, WI is seeking a Device Repair Technician to provide entry-level repair and remote technical support for smartphones, tablets, and other devices. You will learn through observation, collaboration, and guided practice, building hands-on skills that form a solid foundation for growth.

Responsibilities include basic to intermediate repairs, remote support via live sessions, inventory documentation, and participation in training activities.