Sales Associate & Mobile Device Repair Technician

Batteries Plus LLC; Asheville (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement accounts

Employee discounts

Flexible schedules

Job summary

Batteries Plus Bulbs is seeking a device repair technician and sales associate to deliver excellent customer service while repairing smartphones and installing batteries.

You will also provide lighting and battery solutions, run battery tests, and help meet store sales goals—lifting up to 50 lbs occasionally and working with a team of associates.

Qualifications

• Requires strong customer service orientation and ability to communicate clearly with customers.
• Demonstrates ability to quickly learn new processes and technologies.
• Ability to follow detailed assembly/disassembly instructions while handling small electronic parts.

Responsibilities

• Repair smartphones, tablets, battery packs and other devices as needed.
• Greet customers, assess needs and answer questions to drive sales.
• Operate computer/cash register to complete sales and process payments.
• Maintain inventory and organize displays to ensure a clean store appearance.

Skills

Customer service

Communication

Attention to detail

Technical aptitude

Teamwork

Sales skills

Education

High School diploma or equivalent

Tools

Cash register

Job description

Job Description

Batteries Plus Bulbs has a unique device repair technician and sales associate opportunity for you! Batteries Plus Bulbs is looking for a person that is able to provide great customer service, repair smartphones, and install batteries. In this position you will also provide customers with lighting and battery solutions, perform battery tests and installations, and contribute to the overall success of the store. You must be able to lift 50+ lbs from time to time.

Associate and Device Repair Technician Duties:

• Repair cell phones, tablets, battery packs, and other devices as needed
• Maintain proper inventory
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
• Greet customers, determine needs and answer questions
• Suggest sell add-on items, participate in retail store and commercial sales activities to achieve sales goals
• Ask questions to identify potential commercial customers
• Operate computer/cash register to complete sales transactions
• Answer phones, ensuring messages are relayed
• Function as a team player
• Demonstrate a customer first mentality

Merchandising / Inventory

• Rotate and stock inventory
• Install batteries in cars and other electronic devices, perform tests and tech work
• Repair smart phones and tablet computers
• Load, unload, and deliver or arrange delivery of products
• Organize daily recovery of displays to achieve full store appearance
• Maintain retail shelf label pricing
• Build displays; setting up & taking down shelves and fixtures
• Prepare store for daily opening and closing

Sales Associate and Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent.
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance.
• Ability to follow detailed assembly/disassembly instructions while using very small and delicate electronic parts.
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• This position requires the employee to regularly use hands to handle or touch electronic products. This position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-30 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.
• Valid driver's license and clean driving record preferred.

Benefits

• Benefits offered:Paid time off, Health insurance, Retirement accounts, Employee discounts, Flexible schedules

Job Types: Full-time, Part-time