Smartphone Repair Technician — Advancement Opportunities

DOUGLAS-PAULDING SERVICES LLC; Fayetteville (GA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

uBreakiFix in Fayetteville, GA is seeking a Full-time Technician to diagnose, troubleshoot and repair a variety of devices while delivering excellent customer service.

You will explain issues simply, provide repair estimates, and maintain store standards; prior experience in electronics repair is preferred, with potential certifications. In-person work with flexible hours including weekends.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Skills

Outstanding customer service skills

Excellent technical problem solving

Exceptional organizational skills

Strong written and oral communication

Proficient in Microsoft Office

Team player

Flexible hours including weekends/hols

Education

High school diploma or GED

Certification or prior training in electronics (preferred)

Job description

uBreakiFix in Fayetteville, GA is seeking a Full-time Technician to diagnose, troubleshoot and repair a variety of devices while delivering excellent customer service.

You will explain issues simply, provide repair estimates, and maintain store standards; prior experience in electronics repair is preferred, with potential certifications. In-person work with flexible hours including weekends.