SmartMeter Operations Analyst

Astreya; Concord (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical & Dental

Vision

401k Plan

Paid Time Off

Commuter Benefits

Education Programs

Wellness Days

Job summary

Astreya is seeking an experienced Smart Meter Operations Analyst to support Smart Meter operations, AMI infrastructure, and MDMS across our electric utility environments. The role focuses on operational support for Itron devices, RF communications, and related network infrastructure.

The ideal candidate will bring hands-on Itron experience, strong troubleshooting skills, and prior utility sector exposure to drive reliability and performance in a hybrid work setting.

Qualifications

• Experience supporting electric Smart Meter / AMI environments.
• Hands-on experience with Itron technologies and MDMS.
• Strong troubleshooting and analytical skills.
• Utility industry experience.

Responsibilities

• Monitor, analyze, troubleshoot, and resolve Smart Meter issues.
• Support MDMS, RF/wireless, relays, and access points.
• Perform root cause analysis and outage/escalation management.
• Collaborate with IT, vendors, and contractors to maintain performance.
• Support project implementations, upgrades, testing, deployments.
• Participate in design reviews, UAT, and equipment trials.
• Document processes and provide training/guidance.

Skills

Itron technologies

Troubleshooting

Utility industry experience

Smart Meter / AMI experience

Tools

Itron MDMS

RF/Wireless networks

Relays & Access Points

Job description

***This will be a Hybrid position requiring One days onsite - Local candidates within commutable distance required***

Position Summary:

We are seeking an experienced SmartMeter Operations Analyst to support Smart Meter Operations, AMI infrastructure, and strategic Smart Meter initiatives. This individual will provide operational and project support across Smart Meter devices, Itron technologies, RF communications, relays, access points, data networks, and Meter Data Management Systems (MDMS).

The ideal candidate will have previous experience in electric Smart Meter environments and be able to quickly contribute with minimal ramp-up time.

Key Responsibilities:

• Monitor, analyze, troubleshoot, and resolve Smart Meter operational issues.
• Support Smart Meter devices, Itron systems, MDMS, RF/wireless communications, relays, access points, and network infrastructure.
• Perform root cause analysis and support outage, incident, and escalation management.
• Partner with IT, business teams, vendors, and contractors to maintain system performance and reliability.
• Support project implementations, system upgrades, testing, and deployments.
• Participate in design reviews, UAT, equipment evaluations, and technology trials.
• Document processes and provide knowledge transfer, training, and technical guidance to team members.

Required Qualifications:

• Experience supporting electric Smart Meter / AMI environments.
• Hands-on experience with Itron technologies.
  • Smart Meters
  • Access Points
  • Relay Devices
  • RF/Wireless Communications
  • Data Networks
  • Meter Data Management Systems (MDMS)
• Strong troubleshooting and analytical skills.
• Utility industry experience.

Preferred Qualifications:

• Experience supporting field communications infrastructure.
• Experience with relay lifecycle or large-scale devices

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law