AMI Operations Manager (Territorial)

The Virgin Islands Water & Power Authority; United States Virgin Islands; On-site; USD 120,000 - 170,000; Full time

Job summary

The Virgin Islands Water & Power Authority seeks an AMI Operations Manager to lead all operational activities for Advanced Metering Infrastructure, including meter data collection, field devices, and system performance. You will supervise AMI staff, ensure compliance with SLAs, and coordinate with IT and field teams to maintain reliable AMI data and network operations.

The role emphasizes vendor coordination with Itron and ongoing system upgrades, performance monitoring, and incident response.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Computer Science, or a closely related field.
• Six (6) years of experience in AMI operations, utility operations, IT systems, or networked infrastructure environments.

Responsibilities

• Supervise AMI Analysts and Technicians, including workload management and performance reviews.
• Oversee monitoring of meters and network devices using UIQ and Itron tools.
• Manage SLAs, vendor coordination, and NOC performance with the Itron team.
• Define and maintain the AMI roadmap, firmware planning, and system releases.
• Oversee data quality, MDMS exceptions, and system integration issues.
• Coordinate cross-functional IT and field operations to resolve issues affecting AMI data and performance.

Skills

AMI systems knowledge

Data analysis

Leadership

Troubleshooting

Education

Bachelor’s degree in IT/Engineering/CS

Tools

UIQ

Compass MDMS

Itron tools

Job description

Under the general supervision of the Chief Information Officer, the AMI Operations Manager is responsible for managing and overseeing all operational activities related to the Authority’s Advanced Metering Infrastructure (AMI), including meter data collection, field communication devices, system performance, and vendor coordination. The Manager supervises AMI Technicians and Analysts, ensures the reliable operation of UIQ, Compass MDMS, and networked AMI devices, and maintains compliance with established performance standards, reporting requirements, and service level agreements (SLAs).

Because the Authority has a primary responsibility to serve the public 24 hours a day, an employee in this class is expected to work overtime as conditions demand and may be expected to accept overtime on short notice during emergency conditions or power outages.

Management & Leadership

• Supervise and provide direction to AMI Analysts and Technicians, including workload management, performance reviews, and skills development.
• Establish team procedures, escalation paths, and operational standards for AMI support.
• Ensure compliance with internal policies, cybersecurity standards, and regulatory requirements.
• Develop and implement standard processes and procedures.

System & Network Operations

• Oversee monitoring of meters and network devices using UIQ and other Itron tools.
• Ensure technicians investigate, troubleshoot, and replace SocketAPs, Access Points (APs), and Relays, including coordination with support teams.
• Ensure analysts monitor Compass exceptions, reports, and data quality issues, escalating MDMS or integration problems as needed.
• Monitor and manage AMI performance trends, alarms, and operational metrics.

Vendor & NOC Management

• Serve as the primary point of contact for Itron Network Operations Center (NOC) performance.
• Track, evaluate, and enforce Service Level Agreements (SLAs).
• Produce regular monitoring reports on the status and performance of the AMI network.

System Enhancement & Roadmap Planning

• Work with stakeholders to define and maintain the AMI roadmap, including upgrades, enhancements, firmware rollouts, and system releases.
• Oversee the evaluation of firmware updates in the AMI test farm and approve deployment plans.
• Ensure timely testing, validation, and acceptance of UIQ and Compass upgrades or enhancements.

Data Management & Quality Assurance

• Oversee analysis of meter data abnormalities, MDMS exceptions, and system integration issues.
• Ensure corrective actions and process improvements are implemented.
• Maintain documentation of processes, system changes, and operational runbooks.

Operational Readiness & Support

• Ensure the meter test farm is monitored, maintained, and used effectively for testing updates, configurations, and new devices.
• Coordinate with IT and field operations teams to resolve cross-functional issues impacting AMI data and performance.
• Support incident response and root-cause analysis for AMI-related outages, communication failures, or device anomalies.

• Thorough knowledge of AMI systems

• Strong understanding of data communication, network protocols, and metering technologies.

• Ability to analyze complex data, identify trends, and troubleshoot technical issues.
• Ability to communicate effectively both orally and in writing
• Strong leadership, organizational, and decision-making skills.
• Ability to establish and maintain effective working relationships with associates, supervisors, and external partners.
• High degree of initiative, analytical reasoning, and problem-solving ability.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands an arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl.

The employee may occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is occasionally loud.

Graduate of an accredited college or university with a bachelor’s degree in Information Technology, Engineering, Computer Science, or a closely related field, and at least six (6) years of experience in AMI operations, utility operations, IT systems, or networked infrastructure environments.