AMI Network Engineer – Hybrid, Itron/SmartMeter

Pivot Point Solutions; Concord (NH); Hybrid; USD 84,000 - 117,000; Full time

Job summary

Pivot Point Solutions is seeking an experienced IT Network Specialist IV to support production AMI/SmartMeter environments, focusing on reliability and performance across meters, Itron technologies, RF communications, MDMS, and related utility networks.

The role requires prior hands-on AMI/SmartMeter work in electric utilities, strong incident resolution, and collaboration with IT, operations, and vendors. This is a hybrid position with one day onsite weekly in Concord, CA.

Qualifications

• Direct professional experience supporting electric SmartMeter or AMI environments.
• Hands-on experience with Itron SmartMeter/AMI technologies.
• Knowledge of Smart Meters, access points, relay devices, and field infrastructure.
• Experience with RF/wireless communications and data networks used in metering environments.
• Familiarity with MDMS and the movement of meter information through AMI environments.
• Demonstrated experience troubleshooting production SmartMeter or AMI operational issues.
• Ability to investigate incidents, identify root causes, coordinate escalations, and work across technical teams.
• Previous experience working within an electric utility environment.
• Ability to support a hybrid work schedule requiring one day onsite per week.

Responsibilities

• Monitor SmartMeter and AMI systems to identify operational, connectivity, device, and performance issues.
• Troubleshoot issues involving Smart Meters, Itron technologies, access points, relay devices, RF/wireless communications, data networks, and MDMS.
• Investigate incidents and outages, perform root cause analysis, coordinate escalations, and help drive issues through resolution.
• Work with IT, utility operations, business teams, vendors, contractors, and field personnel to maintain AMI system reliability.
• Support SmartMeter projects, system upgrades, technology deployments, testing, and implementation activities.
• Participate in technical design reviews, User Acceptance Testing (UAT), equipment evaluations, and technology trials.
• Evaluate operational trends and recurring issues to identify opportunities for improved reliability and performance.
• Develop operational documentation, procedures, troubleshooting guidance, and knowledge-transfer materials.
• Provide technical guidance and training to team members supporting SmartMeter operations.

Skills

AMI/SmartMeter environment

Root cause analysis

Cross-team collaboration

Hybrid work scheduling

Tools

Itron technologies

MDMS

RF/wireless networks

Job description

Pivot Point Solutions is seeking an experienced IT Network Specialist IV to support production AMI/SmartMeter environments, focusing on reliability and performance across meters, Itron technologies, RF communications, MDMS, and related utility networks.

The role requires prior hands-on AMI/SmartMeter work in electric utilities, strong incident resolution, and collaboration with IT, operations, and vendors. This is a hybrid position with one day onsite weekly in Concord, CA.