SMART - Sales Manager

nsmg; Spokane (WA); On-site; USD 170,000 - 210,000; Full time

Job summary

SMART Cremation in Spokane, WA is seeking a Sales Manager to lead a high-performing team of sales professionals. You will coach, motivate, and guide the team to meet and exceed annual revenue targets while upholding our compassionate service standards.

You will develop and implement sales plans, manage the CRM, and ensure compliance with industry regulations. As a leader, you will foster a positive, accountable culture, drive performance, and represent the company with integrity in the

Qualifications

• 5+ years of experience in a sales leadership role.
• Strong sales training and management experience.
• Professional communication and effective leadership skills.

Responsibilities

• Lead and coach a sales team to meet or exceed annual quotas.
• Develop and implement sales plans and campaigns to build revenue.
• Maintain CRM records and provide regular performance reporting.
• Train staff on presentations, closing techniques, and customer service standards.
• Ensure compliance with FTC and state pre-need sales requirements.
• Develop community marketing plans and events to generate leads.
• Review weekly sales performance and provide direction to motivate the team.

Skills

Sales leadership

Coaching & mentoring

Public speaking

CRM proficiency

Negotiation

Tools

CRM Salesforce

Job description

SMART is seeking a Sales Manager in Spokane, WA. Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people’s people: we listen, and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.

You’ll love it because you will…

• Represent Smart Cremation as a steward of our core values, building trust with our families and keeping our promise to be there where they need us most
• Ensure the company's cremation presentations are taught, practiced, and used by all sales personnel
• Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, employee morale, and financial performance
• Develop and maintain a positive working environment so that employees and Advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices
• Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance
• Develop marketing plans to ensure effective community awareness and supplemental lead development
• Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated
• Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM
• Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff
• High regard for accountability and professional transparency
• Potential earnings of $200,000 annually

Qualifications

• 5+ years of experience in a sales leadership role
• Strong sales training and management experience
• Creative thinking and problem-solving skills
• Professional communication and effective leadership skills
• Public speaking and seminar presentation experience
• Able to create self-generated leads and events
• Direct sales prowess with same-day closing skills
• Leadership skills with the ability to train by example - in real-time - in the sales field
• The ability to take full responsibility for team performance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.