SMART - Sales Manager

Northstar Memorial Group; Spokane (WA); On-site; USD 180,000 - 220,000; Full time

Job summary

SMART in Spokane, WA seeks a Sales Manager to lead the cremation sales team, guiding trusted advisory relationships with families and maintaining compassionate service standards.

The role requires 5+ years in sales leadership, strong training and coaching ability, excellent communication, public speaking, and proven lead generation with same-day closing skills. You will mentor staff, track performance, and uphold ethical compliance in all activities.

Qualifications

• 5+ years of experience in a sales leadership role.
• Strong sales training and management experience.
• Creative thinking and problem-solving skills.
• Professional communication and effective leadership skills.
• Public speaking and seminar presentation experience.
• Able to create self-generated leads and events.
• Direct sales prowess with same-day closing skills.
• Leadership skills with the ability to train by example - in real-time - in the sales field.
• The ability to take full responsibility for team performance.

Responsibilities

• Represent SMART Cremation as a steward of core values, building trust with families and keeping our promise to be there where they need us most.
• Ensure the company’s cremation presentations are taught, practiced, and used by all sales personnel.
• Identify, implement, and continuously improve internal business processes that impact customer satisfaction, employee morale, and financial performance.
• Develop and maintain a positive working environment so that employees and Advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices.
• Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance.
• Develop marketing plans to ensure effective community awareness and supplemental lead development.
• Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated.
• Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM.
• Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff.
• High regard for accountability and professional transparency.

Skills

Sales leadership

Sales training

Creative thinking

Communication

Public speaking

Lead generation

Closing skills

Coaching by example

Accountability

Job description

Overview

SMART is seeking a Sales Manager in Spokane, WA. Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people’s people: we listen, and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.

Responsibilities

• Represent Smart Cremation as a steward of our core values, building trust with our families and keeping our promise to be there where they need us most
• Ensure the company\'s cremation presentations are taught, practiced, and used by all sales personnel
• Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, employee morale, and financial performance
• Develop and maintain a positive working environment so that employees and Advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices
• Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance
• Develop marketing plans to ensure effective community awareness and supplemental lead development
• Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated
• Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM
• Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff
• High regard for accountability and professional transparency

Qualifications

• 5+ years of experience in a sales leadership role
• Strong sales training and management experience
• Creative thinking and problem-solving skills
• Professional communication and effective leadership skills
• Public speaking and seminar presentation experience
• Able to create self-generated leads and events
• Direct sales prowess with same-day closing skills
• Leadership skills with the ability to train by example - in real-time - in the sales field
• The ability to take full responsibility for team performance

Benefits and Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

Potential earnings of $200,000 annually.