Smart Home Support Specialist — Inside Sales

Lutron Electronics; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Career growth

Broad exposure

Job summary

Lutron Electronics is seeking a Customer Service Specialist for the Serena Inside Sales and Services team in Las Vegas, NV. You’ll guide homeowners and dealers through product education, selection, quoting, and order coordination to ensure exceptional service.

Join a team focused on Serena and Caséta shade solutions, with opportunities for professional growth and hands-on learning in smart home technology. In-office schedule requires proximity to Las Vegas, NV.

Qualifications

• Associate's or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required.
• Minimum 2 years of work experience in a customer facing role required.
• Must be located within commutable distance of Las Vegas, NV to accommodate in-office schedule.
• You are authorized to work in the U.S. and will not require visa sponsorship for this position.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution.
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner.
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business.
• Build a strong knowledge of our Serena shades and Caséta product offering.

Skills

Customer-facing experience

Communication skills

Education

Associate's degree

Bachelor's degree

Job description

Lutron Electronics is seeking a Customer Service Specialist for the Serena Inside Sales and Services team in Las Vegas, NV. You’ll guide homeowners and dealers through product education, selection, quoting, and order coordination to ensure exceptional service.

Join a team focused on Serena and Caséta shade solutions, with opportunities for professional growth and hands-on learning in smart home technology. In-office schedule requires proximity to Las Vegas, NV.