Customer Success Specialist — Smart Home Solutions

Lutron Electronics Co., Inc; Las Vegas (NV); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

Lutron Electronics is seeking an innovative and dynamic Customer Service Specialist to join our Serena Inside Sales and Services team in Las Vegas, NV. You will guide homeowners and professional dealers through product education, selection, quoting, and order coordination.

You will work with a customer-focused team to support Serena and Caséta shading solutions, delivering outstanding service and meaningful interactions that help grow the business.

Qualifications

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years of work experience in a customer facing role required
• Must be located within commutable distance of Las Vegas, NV to accommodate in-office schedule
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as thevoice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and "outside of the box" thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Skills

Customer service

Communication

Problem solving

Education

Associate's degree

Bachelor's degree

Job description

Lutron Electronics is seeking an innovative and dynamic Customer Service Specialist to join our Serena Inside Sales and Services team in Las Vegas, NV. You will guide homeowners and professional dealers through product education, selection, quoting, and order coordination.

You will work with a customer-focused team to support Serena and Caséta shading solutions, delivering outstanding service and meaningful interactions that help grow the business.