Smart Home Support & Solutions Specialist

Lutron Electronics Co., Inc; Nevada; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth opportunities

Broad business exposure

Job summary

Lutron Electronics Co., Inc in Las Vegas, NV is seeking a Customer Service Specialist to support homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

You will join the Serena Inside Sales and Services team, growing your knowledge of smart home technology and helping drive Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.

Qualifications

• Associate's degree or Bachelor's degree required.
• Minimum 2 years of customer-facing experience.
• Must be located within commutable distance of Las Vegas, NV.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all needs from product selection to specification and design help to problem resolution.
• Be the voice of the customer to prevent and solve issues in a timely manner.
• Apply creative thinking to propose solutions to business challenges.
• Build a strong knowledge of Serena shades and Caséta product offerings.

Skills

Customer service

Communication

Problem solving

Education

Associate's degree or Bachelor's degree

GPA 2.80 (if <5 years experience)

Job description

Lutron Electronics Co., Inc in Las Vegas, NV is seeking a Customer Service Specialist to support homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

You will join the Serena Inside Sales and Services team, growing your knowledge of smart home technology and helping drive Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.