Smart Home Support Specialist - Hybrid Role

ICIMS - Lutron Electronics Company, Inc; Las Vegas (NV); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

Lutron Electronics is seeking a Customer Service Specialist for the Serena Inside Sales and Services team at the Las Vegas, NV office. You will assist homeowners and professional dealers with product education, selection, quoting, and order coordination to ensure smooth transactions.

Join a customer-focused team delivering support for Serena and Caséta shade solutions, guiding customers through design questions, order status, and problem resolution while expanding knowledge of smart home

Qualifications

• Associate's or Bachelor's degree required.
• Minimum 2 years in a customer-facing role.
• Must be within commutable distance to Las Vegas, NV.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Interact with customers via phone, email, and chat for product selection and design help.
• Be the voice of the customer to prevent and resolve issues promptly.
• Propose solutions with creative thinking to business challenges.
• Develop strong knowledge of Serena shades and Caséta products.

Skills

Customer service

Communication

Problem solving

Education

Associate's degree

Bachelor's degree

Job description

Lutron Electronics is seeking a Customer Service Specialist for the Serena Inside Sales and Services team at the Las Vegas, NV office. You will assist homeowners and professional dealers with product education, selection, quoting, and order coordination to ensure smooth transactions.

Join a customer-focused team delivering support for Serena and Caséta shade solutions, guiding customers through design questions, order status, and problem resolution while expanding knowledge of smart home