Customer Service Specialist

Lutron Electronics; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Career growth

Broad exposure

Job summary

Lutron Electronics is seeking a Customer Service Specialist for the Serena Inside Sales and Services team in Las Vegas, NV. You’ll guide homeowners and dealers through product education, selection, quoting, and order coordination to ensure exceptional service.

Join a team focused on Serena and Caséta shade solutions, with opportunities for professional growth and hands-on learning in smart home technology. In-office schedule requires proximity to Las Vegas, NV.

Qualifications

• Associate's or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required.
• Minimum 2 years of work experience in a customer facing role required.
• Must be located within commutable distance of Las Vegas, NV to accommodate in-office schedule.
• You are authorized to work in the U.S. and will not require visa sponsorship for this position.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution.
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner.
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business.
• Build a strong knowledge of our Serena shades and Caséta product offering.

Skills

Customer-facing experience

Communication skills

Education

Associate's degree

Bachelor's degree

Job description

Overview

Lutron is seeking an innovative and dynamic Customer Service Specialist to join our Serena Inside Sales and Services team at Lutron's office location in Las Vegas, NV. In this role, you'll deliver exceptional support to homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

This is a great opportunity to grow your career while deepening your knowledge of smart home technology. You'll work alongside a customer-focused team, helping drive the success of our Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Qualifications

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years of work experience in a customer facing role required
• Must be located within commutable distance of Las Vegas, NV to accommodate in-office schedule
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affimative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics