Smart Home Security Field Technician - Install & Support

ADT; Gainesville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle provided

Disability and life insurance

Paid time off

Well-being programs

Job summary

ADT Security Services is seeking a Field Operations Technician to install and service advanced low-voltage security systems for home and business customers.

You will perform site assessments, test configurations, and ensure reliable operation while communicating clearly with customers and maintaining safety standards. This role requires hands-on work in customers' homes and businesses, with emphasis on quality workmanship and problem solving.

Qualifications

• High school diploma or equivalent.
• Proficiency with computer hardware, software, and network diagnostics.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts and routing plans.
• Perform site assessments, system testing, and verify connections including monitoring center communication.
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality.
• Educate customers on system features, usage, and basic troubleshooting.
• Maintain a safe, clean workspace and follow all safety protocols.

Skills

Detail-oriented

Problem solving

Time management

Customer communication

Education

High school diploma or equivalent

Tools

Computer hardware

Software diagnostics

Network diagnostics

Job description

ADT Security Services is seeking a Field Operations Technician to install and service advanced low-voltage security systems for home and business customers.

You will perform site assessments, test configurations, and ensure reliable operation while communicating clearly with customers and maintaining safety standards. This role requires hands-on work in customers' homes and businesses, with emphasis on quality workmanship and problem solving.