Smart Home Payments & Retention Specialist

NRG Energy; Lindon (UT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid hands-on training

Medical, dental, vision insurance

Tuition reimbursement

Free daily lunch

Flexible PTO & holidays

401(k) match

ESPP

Community outreach

Employee resource groups

Job summary

NRG Energy is hiring for a Customer Payments Representative in Lindon, Utah. You will engage with customers to resolve delinquent balances, update payment methods, and reinstate accounts while delivering an outstanding customer experience. Training is provided, with a fast-paced environment and opportunities to grow within the Customer Payments Team.

The role emphasizes objection handling, empathy, and solution-driven conversations to retain customers and protect essential smart home services.

Qualifications

• Excellent communication and negotiation abilities.
• Ability to handle objections with confidence and empathy.
• Proven problem-solving skills and customer-focused mindset.

Responsibilities

• Resolve delinquent balances and retain customers through tailored solutions.
• Process and update customer payment methods accurately.
• Reinstate accounts disconnected for nonpayment with guidance and solutions.
• Use conflict-resolution techniques to maintain customer relationships.
• Collaborate with peers and leadership to improve processes.

Skills

Strong communication

Negotiation

Problem solving

Customer-focused

Objection handling

Empathy

Multitasking

Tools

CRM software

Job description

NRG Energy is hiring for a Customer Payments Representative in Lindon, Utah. You will engage with customers to resolve delinquent balances, update payment methods, and reinstate accounts while delivering an outstanding customer experience. Training is provided, with a fast-paced environment and opportunities to grow within the Customer Payments Team.

The role emphasizes objection handling, empathy, and solution-driven conversations to retain customers and protect essential smart home services.