Smart Home Install & Service Technician

Vivint; Aurora (IL); On-site; USD 33,000 - 65,000; Full time

Benefits offered by this job

Piece rate pay

Unlimited commission plan

Job summary

Vivint is seeking a Field Service Technician to install, service and troubleshoot smart home technology in customer homes. This role pays on a piece-rate basis, $180–$350 per install, with potential for commissions and wage minimums applied if higher.

The position requires training on leading products, inventory management, and clear customer-facing explanations of system capabilities, driving a customer‑first, safety‑minded service culture.

Qualifications

• Sales mindset with experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude with ability to build rapport with diverse customers.
• Technical aptitude in home installation sectors such as cable/satellite, pest control, construction, or solar is helpful but not required.
• Requirements: valid driver’s license, good driving record, reliable transportation; willing to pass background checks; must live within 20 miles of the city.

Responsibilities

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Manage inventory and assets with a business owner mentality.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Leverage service and installation appointments into leads and revenue.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.

Skills

Sales mindset

Customer focus

Technical aptitude

Driving license

Job description

Vivint is seeking a Field Service Technician to install, service and troubleshoot smart home technology in customer homes. This role pays on a piece-rate basis, $180–$350 per install, with potential for commissions and wage minimums applied if higher.

The position requires training on leading products, inventory management, and clear customer-facing explanations of system capabilities, driving a customer‑first, safety‑minded service culture.