Smart Home Consultant - In-Home Tech Designer & Installer

ADT Security Services; Madison Heights (MI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life

Paid time off

Culture of professional development

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their needs.

You will deliver in-home assessments, install and activate devices, and help customers understand how security and IoT products work together to protect homes.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; licensing may be location dependent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to meet safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Sales skills

Technical aptitude

Home networks

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their needs.

You will deliver in-home assessments, install and activate devices, and help customers understand how security and IoT products work together to protect homes.