In-Home Smart Home & Security Consultant

ADT Security Services; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance, and well‑b

Well-being programs

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales to help customers understand how security, IoT devices, and smart home products work together, activating systems and educating customers on our app and features.

You will deliver in-home consultations, assess customer needs, install devices, and ensure solutions fit the customer’s

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be required.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advising customers on the best system design and setup for safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer communication

Technical aptitude

Home networking

Consultative sales

Continuous learner

Physical capability

Education

High school diploma

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales to help customers understand how security, IoT devices, and smart home products work together, activating systems and educating customers on our app and features.

You will deliver in-home consultations, assess customer needs, install devices, and ensure solutions fit the customer’s