Smart Home Consultant: In-Home Design & Install

ADT; Shoreview (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance, well-being

Job summary

ADT seeks a Smart Home Consultant to guide residential customers in designing a home security setup. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You will activate systems and educate customers on the app and features.

You will deliver in-home consultations, install devices, and ensure solutions fit each customer's needs, with training and onboarding to empower long-term support.

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Smart home devices

Education

High school diploma or equivalent

Job description

ADT seeks a Smart Home Consultant to guide residential customers in designing a home security setup. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You will activate systems and educate customers on the app and features.

You will deliver in-home consultations, install devices, and ensure solutions fit each customer's needs, with training and onboarding to empower long-term support.