Smart ETG Guest Experience Specialist

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day‑one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Gulf Coast in Bay St. Louis, MS, is hiring a Customer Service Ambassador for the Smart ETG Pit.

You will explain rules, assist guests, and promote the loyalty program while keeping a clean, orderly workspace. Qualifications: GED or HS diploma; 6 months of customer service in a fast-paced environment; basic math; strong interpersonal and verbal skills; ability to obtain a Gaming Permit; 21+ and able to work nights, holidays, and weekends.

Qualifications

• GED or HS diploma required with up to 6 months related experience.
• Strong math abilities including rate, ratio and percent calculations.
• Excellent interpersonal and verbal communication skills.
• Ability to obtain a Gaming Permit and work with guests in a fast-paced environment.

Responsibilities

• Provide excellent customer service for casino guests playing Smart ETG.
• Explain Smart ETG rules and assist guests with gameplay and loyalty programs.
• Maintain knowledge about Smart ETG Pit games, property, and rewards program.
• Keep work area clean and organized; collect and record game information accurately.
• Escalate issues to management as needed; adhere to scheduling and policies.

Skills

Customer service

Math skills

Interpersonal skills

Verbal communication

Education

GED or High School Diploma

Tools

Power tools

Job description

Hollywood Casino Gulf Coast in Bay St. Louis, MS, is hiring a Customer Service Ambassador for the Smart ETG Pit.

You will explain rules, assist guests, and promote the loyalty program while keeping a clean, orderly workspace. Qualifications: GED or HS diploma; 6 months of customer service in a fast-paced environment; basic math; strong interpersonal and verbal skills; ability to obtain a Gaming Permit; 21+ and able to work nights, holidays, and weekends.