Smart Pit Host - Part Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day‑one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Gulf Coast in Bay St. Louis, MS, is hiring a Customer Service Ambassador for the Smart ETG Pit.

You will explain rules, assist guests, and promote the loyalty program while keeping a clean, orderly workspace. Qualifications: GED or HS diploma; 6 months of customer service in a fast-paced environment; basic math; strong interpersonal and verbal skills; ability to obtain a Gaming Permit; 21+ and able to work nights, holidays, and weekends.

Qualifications

• GED or HS diploma required with up to 6 months related experience.
• Strong math abilities including rate, ratio and percent calculations.
• Excellent interpersonal and verbal communication skills.
• Ability to obtain a Gaming Permit and work with guests in a fast-paced environment.

Responsibilities

• Provide excellent customer service for casino guests playing Smart ETG.
• Explain Smart ETG rules and assist guests with gameplay and loyalty programs.
• Maintain knowledge about Smart ETG Pit games, property, and rewards program.
• Keep work area clean and organized; collect and record game information accurately.
• Escalate issues to management as needed; adhere to scheduling and policies.

Skills

Customer service

Math skills

Interpersonal skills

Verbal communication

Education

GED or High School Diploma

Tools

Power tools

Job description

Responsibilities

• Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.
• Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property.
• Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures.
• Ensures work area is always clean.
• Responsible for accurately collecting and recording Smart ETG game information.
• Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience. Six months of customer service experience in a high energy and fast paced environment preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to operate all tools of the trades including power tools safely, maintaining and caring for those tools on a regular basis.
• Must have strong interpersonal skills.
• Must have excellent verbal communication skills.
• Must be able to obtain a Gaming Permit.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be able to read and interpret plans and specifications.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be at least 21 years of age.

Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Equal Opportunity Employer

Equal Opportunity Employer