Casino Security Officer: Guest Safety & Service

Hollywood Casino Gulf Coast; Bay St. Louis (MS); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Hollywood Casino Gulf Coast is seeking a Security Officer to enforce gaming laws, monitor guest safety, and safeguard assets at our Mississippi property. You will log activities, perform escorts, and respond to emergencies in a fast-paced environment.

The role requires a GED/HS diploma, 21+ age, valid driver’s license, and the ability to obtain a Gaming Permit. Excellent customer service and teamwork are essential in maintaining a safe, welcoming venue.

Qualifications

• GED or High School Diploma required or equivalent; 21+ years old.
• Must be mentally and physically able to handle high stress situations.
• Capable of handling large guest volumes and working under pressure.
• Ability to perform basic math and measurements.
• Must obtain a Gaming Permit and have a valid driver's license.
• ServSafe Alcohol training certification may be required.

Responsabilités

• Maintain knowledge of and enforce gaming laws and regulations.
• Operate security booth and log shift activities.
• Safeguard assets and ensure a safe guest environment.
• Perform chip/credit transactions and verify amounts per guidelines.
• Respond to emergencies per guidelines and coordinate with Security leadership.
• Communicate with Security and other departments as needed.
• Check guest identifications per responsible gaming rules and escalate issues.
• Greet guests and provide courteous service upon entry and exit.
• Conduct escorts and roam parking areas as assigned.
• Report illnesses/injuries and provide basic first aid when needed.
• Maintain crowd control and de-escalate conflicts with minimal force.

Connaissances

Customer service

Communication

Emergency response

Conflict resolution

Crowd control

Observational vigilance

Two-way radio operation

Attention to detail

Formation

GED or HS Diploma

Gaming Permit eligibility

Outils

Cash handling

Two-way radio

Description du poste

Hollywood Casino Gulf Coast is seeking a Security Officer to enforce gaming laws, monitor guest safety, and safeguard assets at our Mississippi property. You will log activities, perform escorts, and respond to emergencies in a fast-paced environment.

The role requires a GED/HS diploma, 21+ age, valid driver’s license, and the ability to obtain a Gaming Permit. Excellent customer service and teamwork are essential in maintaining a safe, welcoming venue.