Small Group Underwriter (4478)

Paycom; Orange (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Paycom in California seeks an experienced administrative specialist to review California and Nevada cases, enter data in the carrier system or Excel, and ensure rapid turnaround in a fast-paced environment.

You will support the Team Lead with pre-sale inquiries, provide excellent customer service to brokers, carriers and clients, and test underwriting system changes. Regular on-site attendance and overtime during peak months are required.

Qualifications

• Attention to Detail and have Sense of Urgency.
• Excellent Time Management, Organization Skills and Problem Solving Skills.
• Strong Customer Service Skills: telephone, e-mail and in person.
• Computer literate: adapt to carrier software and internal software.
• 10 key, 45 WPM, Word and Excel.
• Highly, motivated team player.
• Excellent grammar and spelling.
• Ability to interface with Brokers, Carriers and Clients in a professional manner.

Responsibilities

• Review and complete California and Nevada cases with accuracy in a fast paced environment.
• Enter case into carrier’s online system if applicable or excel spreadsheet.
• Meet 24 hour turn time on each case and pending items.
• Assist Team Lead or Manager with Pre-Sale Questions or projects as needed.
• Provide excellent Customer Service to internal and external customers.
• Subject matter expert. Review and test underwriting system changes before they are implemented.
• On-site regular attendance and punctuality are essential functions of the job.
• Performs other business tasks or functions as assigned.

Skills

Attention to Detail

Time Management

Organization

Problem Solving

Customer Service

Typing Speed 45 WPM

MS Word

MS Excel

English Communication

Professional Interaction

Education

High School Diploma

College preferred or equivalent experience

Tools

Carrier software

Internal software

10-key

Job description

DescriptionPurpose of Position:Review Group applications by the Carrier’s guidelines and submit by the applicable deadlines.Follow up with Broker or Sales Office for pending items.Position requires mandatory overtime during months of heavy volume.Essential Functions:Review and complete California and Nevada cases with accuracy in a fast paced environmentEnter case into carrier’s online system if applicable or excel spreadsheetMeet 24 hour turn time on each case and pending itemsAssist Team Lead or Manager with Pre-Sale Questions or projects as neededProvide excellent Customer Service to internal and external customersSubject matter expert. Review and test underwriting system changes before they are implementedOn-site regular attendance and punctuality are essential functions of the job.Performs other business tasks or functions as assigned.QualificationsKnowledge, Skills & Abilities Required:Attention to Detail and have Sense of Urgency.Excellent Time Management, Organization Skills and Problem Solving Skills.Strong Customer Service Skills: telephone, e-mail and in person.Computer literate: adapt to carrier software and internal software.10 key, 45 WPM, Word and Excel.Highly, motivated team player.Excellent grammar and spelling.Ability to interface with Brokers, Carriers and Clients in a professional manner.Educational Requirements: High School Diploma.College preferred or equivalent work experience.Health Insurance knowledge is helpful.Physical Requirements:Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.