Small Business Sales Support Specialist

TestEquity; North Richland Hills (TX); Sur place; USD 28 000 - 37 000; Plein temps

Résumé du poste

TestEquity in North Richland Hills, TX is seeking a Sales Specialist to deliver outstanding service across the sales lifecycle, supporting Small Business accounts with quotes, product information, and order assistance. You will monitor quotes and orders, maintain account data in ERP/CRM, and collaborate with sales teams to drive growth and customer satisfaction.

The role requires 2-3+ years in customer service or sales support, ERP experience, proficiency in Microsoft Office, and strong

Qualifications

• 2-3+ years of experience in customer service or sales support (industrial distribution or manufacturing preferred).
• High School Diploma or GED required; associate's degree preferred.
• Experience with providing quotes, customer support, or account management.
• Technical product background or experience in distribution/supply chain is a plus.

Responsabilités

• Serve as primary sales support contact for Small Business accounts.
• Provide timely quotes, product information, and order assistance via phone, email, or webchat.
• Monitor open quotes, orders, lead times, and backorders for assigned territory by verifying product availability and delivery timelines.
• Update contacts, preferences, ship-to locations and pricing in ERP/CRM systems to maintain account accuracy.
• Provide escalated support for recurring issues affecting customer segments.
• Track and resolve customer issues to ensure minimal disruption to account activity.
• Deliver fast, friendly service to strengthen customer relationships and retention.
• Perform other duties as assigned by management.

Connaissances

ERP system experience

Microsoft Office

Phone etiquette

Attention to detail

Verbal and written communication

Multitasking

Bilingual skills (a plus)

Formation

High School Diploma or GED

Associate degree preferred

Outils

Microsoft Office Suite

Description du poste

TestEquity in North Richland Hills, TX is seeking a Sales Specialist to deliver outstanding service across the sales lifecycle, supporting Small Business accounts with quotes, product information, and order assistance. You will monitor quotes and orders, maintain account data in ERP/CRM, and collaborate with sales teams to drive growth and customer satisfaction.

The role requires 2-3+ years in customer service or sales support, ERP experience, proficiency in Microsoft Office, and strong